Senior Data Insights Manager

Summary

Join Trustonic as a Senior Data Insights Manager and lead the development and implementation of a customer insights strategy. Reporting to the COO and CPO, you will collaborate with cross-functional teams to generate actionable insights from platform data. Your responsibilities include championing a data-driven mindset, driving customer utilization of the Telecoms Platform service, guiding the technical data team, and creating insightful reports for customers, partners, and internal audiences. You will uncover key customer business goals, create trend reports for marketing and commercial teams, and serve as the customer-facing data expert. This role requires significant experience in market research, data analytics, and working with commercial teams.

Requirements

• 5+ years experience in market research
• Experience of qualitative and quantitative analytics
• Experience of understanding data sets, in order to communicate a compelling narrative to external audiences as well as internal stakeholders
• Experience of working with data analyst in order to drive out the insights required
• Experience of working with commercial teams and their customers to articulate data-led insights
• Track record of being able to grow and develop strategic relationships over time
• Proven track record of leveraging data to solve business challenges and inform strategy
• Skilled in presenting complex data insights in a clear and impactful way for varied audiences
• Undergraduate degree in business or similar discipline preferred or equivalent level of skill, experience and knowledge

Responsibilities

• Champion a data-driven mindset, encouraging knowledge-sharing across teams
• Drive up customer utilisation of the Telecoms Platform service through the mining, distilling and presenting of key data driven insights that prove the efficacy and therefore clear ROI of the service
• Provide guidance to the technical data team on the what and why, to build the data insights that are required to support the needs of the business and our customers
• Create an overall data insights approach and plan to ensure a consistent pipeline of data insights and trend information is created for our customers and partners, as well as internal audiences
• Uncover our key customers business goals through regular discussions with the commercial teams to better understand and analyse the data and create data led insights, that can be shared per customer on the performance of the solution
• Create insight trend reports that can be shared by marketing and commercial team that supports customer growth and acquisition opportunities
• Create clear and insightful data led insight reports trend information and analysis - updated regularly to provide marketing and communications insights
• Be the customer facing data expert to support the commercial teams in their account acquisition and account scaling opportunities

Preferred Qualifications

• Preferred experience in SaaS as well as mobile and telecoms
• Clear understanding of SaaS businesses, how they operate and how to monetise data led insights

Benefits

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