Senior Data Program Specialist

Summary

Join Experian as a Senior Data Program Specialist and optimize document workflows and data ingestion processes supporting unemployment management services. You will manage complex document processing, resolve data issues, and ensure accurate processing of critical documentation. Responsibilities include electronic document processing, separation notice processing, exception handling, special email handling, document retrieval, and document routing management. The role requires a minimum of 3 years of experience in document processing or a similar role, experience with unemployment management processes, proficiency with specific tools, and an Associate's or Bachelor's degree or equivalent experience. Experian offers a great compensation package, core benefits (medical, dental, vision, 401K), remote work options, flexible time off, and a strong focus on employee well-being and development.

Requirements

• Minimum of 3 years of experience in document processing, data operations, or a similar role
• Experience with unemployment management processes
• Proficiency with tools such as WinIndexer, C3, ShareFile, and CoreFax
• Experience resolving issues
• Experience collaborating with multiple teams/partners
• A helpful, customer-focused attitude
• Associate's or Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)

Responsibilities

• Oversee and evaluate both indexable and non-indexable forms from clients and our teams including UI Claims, Benefit Charges, Tax Rate Notices, Account Statements, Garnishments, Child Support documents
• Manage and process separation notices, ensuring accurate indexing to C3 for use by analysts in resolving UI claims
• Investigate and resolve issues identified during manual indexing, such as missing SSNs, mismatched SUI, and employer name discrepancies
• Address non-standard email formats including encrypted messages and non-PDF attachments that cannot be processed automatically
• Retrieve and distribute PDFs from managed file transfer systems and fax platforms, including ShareFile and CoreFax
• Ensure and secure delivery of UI-related documents to appropriate teams. Resolve issues with misdirected or misrouted documents

Benefits

• Great compensation package and bonus plan
• Core benefits, including medical, dental, vision, and matching 401K
• Ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays