Senior Deployment And Implementation Specialist

Summary

Join our team as an Implementation Specialist and play a key role in the successful implementation of the iconik platform. You will leverage your deep understanding of media management best practices and passion for training to support users. Your responsibilities include gathering customer requirements, developing training programs, providing ongoing support, and collaborating with internal teams to resolve issues. You will also contribute to resource planning and maintenance, gathering user feedback to improve the platform and training materials. This role requires extensive experience in media asset management and a strong understanding of video and audio technologies. Excellent communication and project management skills are essential.

Requirements

• 5+ years of experience in media asset management, digital media workflows, or a related field
• Proficient understanding of the Iconik platform or similar media asset management systems
• Strong knowledge of video and audio formats, codecs, and related technologies
• Excellent presentation and communication skills, with the ability to convey complex concepts to non-technical users
• Ability to manage multiple projects simultaneously and meet deadlines

Responsibilities

• Gather requirements from customers to understand goals, deadlines, and measures of success in their iconik usage
• Identify areas of focus for training/consultation sessions
• Work with consultants and engineers to develop and evolve training programs
• Create training materials, including user guides, video tutorials, and FAQs
• Provide ongoing support to users, addressing questions and troubleshooting issues as they arise
• Work with internal support teams to identify the root cause of technical issues and present solutions to customers
• Collaborate with engineers to triage and resolve issues for customers leveraging our API
• Identify customer workflow bottlenecks and advise on alternate solutions
• Provide platform guidance and support through the entire deployment and implementation process for our customers
• Contribute to resource planning, creation and improvement, including training videos & documentation
• Maintain records of customer interactions, deployment strategies, progress, and support tickets
• Work with Customer Success to identify areas of product expansion
• Gather feedback from users to continuously improve training materials and user experience