Remote Senior Deployment Specialist

Summary

Join Agility Robotics as a Senior Deployment Specialist and support the execution of deployment strategy, perform robot operation onsite, general repair, troubleshooting, and support roles. This role has great potential for advancement in a rapidly growing company.

Requirements

• High school diploma or GED
• Excellent hand tool skills
• Mechatronics troubleshooting, root causing, maintenance and repair
• Providing clear direction and detailed updates to management
• Operating in a fast-moving environment with tight deadlines
• Working both independently and collaboratively in a remote workforce environment
• Excellent analytical, verbal, written, and interpersonal communication skills
• Ability to follow cross departmental standard operating procedures
• Experience traveling independently
• Excellent customer communication skills

Responsibilities

• Support the day-to-day robot operations and service delivery for all robots including troubleshooting and repair
• Support cross-functional teams to perform root cause analyses
• Gather metrics and KPI's for key elements to assess the quality of products and assist in operational process improvements
• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices
• Identify and communicate resource needs and gaps for successful deployments
• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
• Work with the engineering, service, and production teams to develop and manage preventative and predictive maintenance schedules including part consumption and order tracking along with long term forecasting
• Engage in cross-department communication to address emergent issues and service needs
• Support engineering and operations with testing and performance management
• This remotely-based role requires extensive travel (75-100%)

Preferred Qualifications

• Associates degree or equivalent technical degree
• Providing technical services to autonomous systems
• Experience with Jira and Confluence
• Experience with project improvement methodologies
• Proficiency in using Google Suite and the Linux Operating System
• Experience supporting high uptime (24/7), high-reliability systems in customer facilities

Benefits

• Competitive Compensation Package
• 100% Company Paid Disability, Life, Health, Dental & Vision Insurance (for AR employees)
• Employer Matched Retirement Plan
• Five Weeks of Paid Time Off Annually
• Paid Parental Leave
• Employee Referral Bonus Program
• Relocation Assistance (for certain roles)
• Stock Options (for certain roles)
• A culture that encourages flexible work schedules
• A culture that embraces individuality and authenticity