Senior Dev Ops Engineer

Summary

Join Higher Logic's Platform Engineering team as a full-time employee and play a crucial role in continuously improving our SaaS infrastructure. You will collaborate and work independently on complex projects to execute our infrastructure roadmap and promote DevOps best practices. This position requires a high degree of technical skill and precision in a global, multi-cloud environment. You will manage and configure cloud infrastructure components, primarily in AWS, and contribute to service reliability. The role involves creating and maintaining CI/CD pipelines and providing on-call support. Higher Logic offers competitive compensation and a comprehensive benefits package.

Requirements

• Want to improve product, technology, people, and process in a growing organization
• Appreciate the value of diversity of opinions, approaches, and backgrounds
• Communicate & collaborate extremely well with others
• Understand the value provided by incremental solution delivery, POCs, MVPs, etc
• Think with an Agile mindset and are familiar with Kanban and Scrum
• Have significant commercial experience with our stack, or a bachelor’s degree or better in Computer Science, MIS, or equivalent

Responsibilities

• Manage and configure cloud infrastructure components, primarily in AWS
• Help to create strong feedback loops between all business lines by communicating, documenting, and remediating operational incidents
• Actively support security and compliance as a first-class concern
• Decrease the incidence, scope, and severity of operational failures (improve MTTR and MTBF)
• Guide products to Production Readiness (scalability, observability, operability, resiliency, etc.)
• Create, maintain, and operate CI/CD pipelines, for both product and infrastructure resources (IAC)
• Provide on-call support and troubleshoot problems and malfunctions on managed infrastructure
• Conduct all business in accordance with Higher Logic policies and procedures

Preferred Qualifications

• Some high-level language experience such as: Python, PowerShell, C# (and need to write code for your job)
• Demonstrated server-management skills, including a high level of comfort on the command line
• Infrastructure-as-code, and related tools such as: Terraform, Chef, Puppet, Ansible, Packer, GitHub Actions
• AWS, Windows Server, Linux, Windows Kerberos Authentication, Active Directory, ADFS, SQL Server, MySQL, IIS, HAProxy, Autoscaling, RDS, Docker, Redis, Memcached, CI/CD
• Experience with Cisco or other network appliances, and network design best practices
• Deep understanding of internet concepts (TCP/IP, HTTP, databases, caching, load balancing)

Benefits

• Competitive compensation
• Comprehensive health benefits package
• Healthcare and dependent-care flexible spending account
• Company short-term and long-term disability insurance
• Company culture that recognizes its employees
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals
• Significant advancement opportunities for outstanding performers