Senior Dev Ops Engineer

Summary

Join Higher Logic's Platform Engineering team as a DevOps Engineer and play a crucial role in enhancing our SaaS infrastructure. You will contribute to the continuous improvement of our infrastructure, striving for DevOps excellence. This full-time position involves collaborative and independent work on complex projects to execute our infrastructure roadmap and promote DevOps best practices. You will utilize your technical skills in a global, multi-cloud environment, ensuring service reliability and working closely with various teams. The role requires hands-on configuration and tuning of service resources, as well as architecting and building independent microservices. You'll be a key contributor to a thriving community focused on growth and learning.

Requirements

• Want to improve product, technology, people and process in a growing organization
• Appreciate the value of diversity of opinions, approaches, and backgrounds
• Communicate & collaborate extremely well with others
• Understand the value provided by incremental solution delivery, POCs, MVPs, etc
• Think with an Agile mindset and are familiar with Kanban and Scrum
• Have significant commercial experience with our stack, or a Bachelor’s degree or better in Computer Science, MIS, or equivalent

Responsibilities

• Manage and configure cloud infrastructure components, primarily in AWS
• Help to create strong feedback loops between all business lines by communicating, documenting and remediating operational incidents
• Actively support security and compliance as a first-class concern
• Decrease the incidence, scope and severity of operational failures (improve MTTR and MTBF)
• Guide products to Production Readiness (scalability, observability, operability, resiliency, etc.)
• Create, maintain and operate CI/CD pipelines, for both product and infrastructure resources (IAC)
• Provide on-call support for managed infrastructure

Preferred Qualifications

• AWS services (EC2, S3, IAM, ECS, VPC, RDS)
• High level working knowledge of Linux and Windows
• Some high level language such as: Python (Boto3), PowerShell, C# (and need to write code for your job)
• Infrastructure-as-code, and related tools such as: Terraform, Chef, Puppet, Ansible, Packer
• SQL Server, MySQL, IIS, nginx, HAProxy, WAFs
• Autoscaling, Elastic Search, Postgres, Docker, Redis, Memcached, Active Directory & ADFS, CI/CD, containers at scale