Senior Developer Experience Engineer I

Summary

Join Articulate's Platform team as a Senior Developer Experience Engineer I and build and maintain internal tools to empower product engineers. Maintain and improve platform tooling systems, contribute to technical discussions, and mentor junior team members. Deliver well-tested and documented software, proactively solve problems, and collaborate on project milestones. Participate in on-call rotation, perform necessary testing, and ensure timely project execution. Work with a sense of urgency and be a nimble learner and collaborator. This role requires 5+ years of experience as a DevOps Engineer or equivalent.

Requirements

• 5+ years experience as a DevOps Engineer or equivalent role
• Demonstrated hands-on experience Go, Javascript or similar languages
• Demonstrated hands-on experience with container technologies such as Docker
• Demonstrated hands-on experience configuring and managing cloud environments in AWS
• Experience with maintaining and building CI/CD pipelines
• Comfortable with Linux/Unix environments and scripting
• Familiar using Terraform or similar IaC technologies
• The ability to work on and complete solutions with little to no guidance
• Excellent ability to scope, estimate, and create work items from high level initiatives and drive them to completion
• A growth mindset and a deep passion for continuous learning
• Develop delightful experiences with a customer-first mindset where our customers are both our internal product engineers and the end users
• Experience with sharing knowledge across teams to create a self-serving platform experience
• Strong experience writing, executing, and automating test cases for new feature development and ongoing maintenance activities
• Direct experience using KPIs to drive observability, monitoring, and alerting to better serve ourselves and our customers
• Strong facilitation skills with experience being a mentor to those wanting to level-up their knowledge-base
• Demonstrates a focus on iterative development practices and incrementally delivering value over time

Responsibilities

• Be an example of the best practices your team and adjacent teams should follow when building systems and tools
• Maintain and improve our platform tooling systems
• Contribute to technical discussions about our platform systems
• Guide and mentor less-experienced team members (mid and junior-level)
• Deliver well-tested and well-documented software and infrastructure
• Take a proactive approach to problem-solving (driving for measurable results, leading by example, etc)
• Collaborate on project milestones and own driving the team to break down large initiatives into iterative work items and take ownership of task generation for more complex tasks as well as ticket management
• Communicate and collaborate effectively with technical stakeholders
• Participate in our on-call rotation and contribute to incident reviews
• Develop and perform the necessary testing required to maintain our quality standards
• Ensure timely execution of technical project work against the expected milestones
• Work with a sense of urgency to find solutions to problems quickly with an iterative approach
• Be a nimble learner whereby they view mistakes as opportunities to learn, enjoy the challenge of unfamiliar tasks, and seek new approaches to solve problems
• Be a collaborator whereby they facilitate an open dialogue with a wide variety of contributors and stakeholders, balance own interests with others’ and promote high visibility of shared contributions to goals

Benefits

• $126,100 - $189,100 a year
• This position is also bonus eligible
• This position is eligible for Articulate’s robust suite of benefits which are detailed here
• This is a US-based role and can be performed remotely from anywhere within the United States