Imagine Pediatrics is hiring a
Senior Director, Remote - Worldwide

Summary

The job is for an Sr. Director Partner Success at Imagine Pediatrics, a pediatrician-led medical group that provides virtual-first care services. The role involves driving client engagement and growth within the Partner Success Department, with responsibilities such as leading development of strategic account plans, building and maintaining partner relationships, identifying new growth opportunities, and collaborating with internal teams to ensure deliverables are met.

Requirements

• Strong relationship builder, who’s passionate about serving children and their families with medical complexity
• Functional experience with client-facing teams and responsibility for driving business results
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans
• 5+ years experience in a client-facing/client success role, preferably with health plan clients
• Must possess a “commercial mindset” to help the company meet its high growth goals
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
• Strong critical thinking and problem solving skills
• Successful track record of leading and scaling teams
• Willingness to travel (20-30%)

Responsibilities

• Responsible for the growth, health, and success of Imagine Pediatrics client partnerships
• Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results
• Build and maintain strong and lasting partner relationships and operate as on-going point of contact for client partners
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
• Collaborate with the market teams to support Joint Operating Committee meetings
• Identify new growth opportunities in collaboration with business development
• Partner with VP of Partner Success to build a team to scale to address the needs of our growing client base
• Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates)
• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
• Champion clients’ needs and represent their interests in critical issue resolution
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Clearly communicate the progress of strategic initiatives, both internally and externally
• Provide input to the product and solution development process as the “voice of the customer”

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave