Remote Senior Director

Summary

Join us as the Sr. Director, Cloud Engineering, leading teams in the US, LATAM, and India to drive operational technology and deliver IaaS, CI/CD pipelines, security, and operational processes for our SaaS customers.

Requirements

• Bachelor’s or advanced degree in Computer Science or related field
• 8+ years of DevOps engineering experience
• Solid interpersonal skills with proven track record of influencing at all levels
• 12+ years of technology experience with 7+ years’ experience leading DevOps, Build & Release Engineering (BRE) in a SaaS production and development environments
• Experience with Python, Bash shell scripting and automation tools like Ansible, Terraform, Jenkins, ArgoCD, etc
• 5+ years’ experience on the cloud platform development such as AWS/OCI/Azure
• Experience with Service Management concepts and processes such as Github, Incident, Change, Configuration and Release Management
• Must have knowledge of relational and non-relational databases and platforms such as Oracle, MySQL, PostgreSQL, Casandra, Hadoop
• Software development experience and familiarity with Continuous Delivery & Trunk-Based Development concepts
• Required to have deep understanding of the ecosystem to includeK8s, Terraform, IAM, EC2, S3, EKS, Lambda, OpenSearch, or related tooling
• Hands on experience with monitoring tools such as Zabbix, Prometheus, AHM, Graylog, Grafana as well as Application Performance Monitoring (APM) tools

Responsibilities

• Lead, manage and set strategic vision for the Cloud Engineering organization with advancing DevOps best practices
• Drive the mechanisms across the organization for improving automation and systems architecture for our cloud services
• Drive measurable improvements across Service Level Indicators (SLI), Service Level Objectives (SLO), and Service Level Agreements (SLA)
• Continuously improve, develop, and present metrics related to quality of services, cost efficiency, and performance
• Drive operational excellence through better documentation, refined workflows, and KPI measurements
• Continuously improve services delivery and deployment automation processes under CI/CD technology and agile development model
• Drive cross-functional collaboration with all technical, service, and product planning teams
• Promote adoption of best practices and new technologies for our SaaS services and support
• Improve the level of automation to reduce/eliminate human errors in the operational processes
• Ensure Engineering teams have the proper tooling from SDLC, Product Launch, and for day-to-day Operational needs
• Contribute and drive improvements for our SOC/ISO compliance controls, policies, follow Change Management / Change Controls principals
• Manage and improve our DevOps practices to deliver high quality software/service releases under the Continuous Integration/Continuous Delivery (CI/CD) pipelines and automated QA testing

Preferred Qualifications

• Preferable to be able to demonstrate experience advancing cloud modernization best practices in areas such as Auto-Scaling, Serverless, and Zero-Downtime Deployments
• AWS Certifications are preferable and ability to demonstrate how you’ve used them to mentor team members
• Experience leading teams through an Agile transition and establishing best practices across multiple teams
• Preferable to have experience driving improvements with both Engineering tools and ITSM (Information Technology Service Management) platforms
• Experience building a FinOps discipline and driving budgeting, cost reporting and forecasting in a service owner culture
• Experience of working with Java platforms and applications including JBoss, Tomcat, JDK

Benefits

• Fair, equitable and competitive salary ranges for all positions
• Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role
• Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan
• Medical, dental, vision, health savings, flexible savings, commuter benefits
• Matching 401K
• ESPP
• PTO, VTO
• Life insurance
• Pet insurance
• Employee assistance programs
• Mental health programs
• Charitable giving
• Coaching
• Career growth and much more