Senior Director

Summary

Join Unite Us as a Senior Director, Sales Enterprise Accounts and lead strategic customer engagement, driving value and revenue growth for enterprise accounts. This role blends strategic account management, business development, and team leadership to ensure customer success and long-term partnerships. You will build strong relationships with key stakeholders to expand Unite Us platform adoption and meet sales quotas and retention targets. The position requires driving long-term strategic growth, developing account roadmaps, building account plans, promoting customer satisfaction, overseeing client queries, managing a team, collaborating with internal stakeholders, and sharing the Unite Us value proposition. This remote, U.S.-based role strongly prefers candidates comfortable working in ET/CT time zones in the Georgia Area. A background check is required. The salary range is $170,000-$190,000.

Requirements

• 10 years of customer- facing professional experience, ideally in sales or revenue generating account management
• Experience selling into state government and/or Healthcare organizations
• Experience in Saas solutions or within the Healthcare and/or government market
• Experience in the full-cycle management of a key account through renewal phase with a successful increase in contract value through add-ons and/or upsells

Responsibilities

• Drive overall long-term strategic growth within assigned accounts, balancing account management and new business development
• Develop a roadmap for the account aligned to customer objectives and integrate the appropriate different Unite Us business units
• Build account plans for your named accounts that align with Unite Us strategy and identify key decision makers, regional approaches, buying processes, current investment, product utilization and new revenue opportunities
• Promote customer satisfaction through key stakeholder relationships
• Oversee client queries and develop innovative solutions for complex problems
• Manage and develop an enterprise account management team to meet Net Revenue Retention (NRR) targets
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to meet customer business objectives efficiently, and be the voice of the customer to provide visibility and/or escalations
• Share Unite Us value proposition for existing and/or new customers

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time OffTake what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental LeaveAdoptive parents are included
• Employee Resource GroupsChoose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace
• Spending AccountsWe offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer MatchEnjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance