Senior Director, Claims Product Management

Summary

Join Openly, a company rebuilding insurance from the ground up, as a Senior Director of Claims Product Management. Lead the strategic direction and execution of the claims product portfolio, shaping the future of the claims experience and driving innovation. Partner with senior leadership across various departments to define and deliver world-class claims solutions. Oversee the entire lifecycle of Openly's claims product suite, from ideation to optimization. Build strong relationships with stakeholders and drive collaboration. Drive innovation by exploring new technologies and data-driven insights. Establish and monitor KPIs to evaluate product performance and inform executive decisions. Inspire and mentor a team of product managers, fostering a high-performance culture.

Requirements

• 10+ years of professional experience with a focus on roles across strategy, claims, and product management and 6+ years of people leadership
• 5+ years experience and deep understanding of the P&C insurance claims lifecycle, processes, and technologies
• Proven track record of successfully developing and launching innovative product solutions
• Highly motivated, resourceful, and inquisitive with a proven track record of making quick decisions and delivering results in a fast-paced environment
• Exceptional analytical and critical thinking skills with superior attention to detail
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and build consensus at all levels
• Excellent stakeholder management and project management skills
• Demonstrated ability to lead and inspire high-performing product teams

Responsibilities

• Partner with Claims Leadership to define the overarching claims strategy and translate that strategy into a comprehensive vision for Openly's claims product portfolio
• Provide strategic leadership and mentorship to the claims product management team, setting a long-term vision that aligns with Openly’s broader goals
• Translate the product vision into actionable initiatives, driving alignment and measurable impact across multiple functions
• Lead company-wide initiatives and product strategies within the claims space
• Oversee the entire lifecycle of Openly's claims product suite, from ideation and market research to development, launch, and ongoing optimization
• Serve as a subject matter expert in claims product innovation and design, modeling best practices for product leadership across the company
• Build strong, trust-based relationships across Claims Operations, Engineering, Legal/Compliance, and other departments to drive collaboration and unified execution
• Influence through clear communication, storytelling, and data, ensuring executive-level alignment on priorities and outcomes
• Drive innovation within the claims product space, exploring new technologies, data-driven insights, and process improvements to create differentiated and market-leading solutions
• Guide strategic build vs. buy/partner decisions to create a best-in-class, differentiated claims process and experience for all stakeholders (customers, agents, employees, etc.)
• Establish and monitor key performance indicators (KPIs) to evaluate claims product performance, identify opportunities, and inform executive decisions
• Guide the team to use data to frame challenges, assess trade-offs, and prioritize high-impact solutions
• Inspire and mentor a team of product managers, empowering them to grow through feedback, coaching, and development opportunities
• Foster a high-performance, inclusive culture that promotes accountability, psychological safety, and continuous learning
• Model Openly’s leadership values and invest in building leadership capability across the product organization

Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward
• Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles