Senior Director, Network Operations

Summary

Join KIPP Public Schools as a Senior Director, Network Operations, providing direct support to COOs and Regional Directors of Operations to enhance attendance and enrollment outcomes. This role requires a proven track record of driving results and impacting KIPP’s national school network. The Senior Director will report to the Vice President, Network Operations, setting excellence standards, building capacity, and ensuring regional leaders meet goals related to chronic absenteeism, student retention, and enrollment. Strong relationships with network leaders and key stakeholders are crucial, requiring the ability to understand regional and school needs and provide tailored support. The position involves achieving annual operations goals, supporting the development of monitoring tools, coaching regional leaders, creating resources for network leaders, building and utilizing tools for feedback, providing network-wide training, developing intervention plans, supporting hiring, and coordinating sharing of best practices across the network.

Requirements

• Mission & Student Focus: Demonstrates passion and commitment to KIPP’s mission and possesses the desire and ability to uphold KIPP’s core values (Focus on Excellent Results, Collective Impact, and Courageous Action)
• Achievement and Outcomes Orientation: Demonstrated record of setting ambitious goals and achieving them with consistency. Invests in developing teammates’ skills and mindsets to address gaps in achieving team growth; determines what quantitative and qualitative data are most relevant to their goals and supports the team in creating and monitoring systems for collecting, reviewing, and acting upon data to drive outcomes; able to monitor progress, communicating status to the right stakeholders and adjusting plans and use of time to ensure systems are yielding desired outcomes
• Effective Teaming & Stakeholder Management : Has the interpersonal, diplomatic, relationship building, and communications skills necessary to develop successful working relationships with diverse constituents to deliver results; evolves and adapts plans and approach with diverse stakeholders to drive results; excellent communication skills with an aptitude for translating complex information into a clear and persuasive narrative; convinces others by identifying benefits for all
• Change Management and Communication : Effectively articulates case for change through clear and compelling presentations and translates this into actional plans. Effectively tailors communications and engagement approach for different audiences to deepen investment and drive actions and behavior change that would lead to org-wide goals; acts as a champion for change with cross-team stakeholders
• Continuous Learning : Engages in the work of personal development at working, knowing that personal development is ongoing and vital to their personal and professional success; hold themselves accountable to evolving, growing, learning and unlearning in ways that improve results for students, adults, and the larger community
• Self-Awareness: Practices self-awareness at work, understanding that it is foundational to leading self, leading people, and leading results; uses reflection, self-understanding, and feedback to grow, and persist through challenges, and as a result, are cognizant of the impact of their behavior on others, and intentional about the decision to adjust or not adjust their behaviors. Displays an owner’s mindset by taking ownership of successes and failure
• 3+ years as Chief Operations Officer or network-level operations leader in a K-12 organization
• Track record of driving exemplary outcomes in key operation measures: enrollment, student retention and chronic absenteeism and other related school and regional operations performance areas
• Proven ability to coach adults effectively and plan and professional development with a clear focus and impact
• Comfort with a dynamic, fast-paced environment of high energy, rapid change and ambiguity
• Demonstrated passion for achieving the educational mission of the organization

Responsibilities

• Achieve Annual Operations Goals (Chronic Absenteeism, Student Retention, and Enrollment) for Portfolio of KIPP Regions
• Ensure regional and school ops leaders have aligned and ambitious goals and focused roles and responsibilities
• Support in the development and adoption of monitoring tools to effectively track progress to goals
• Monitor portfolio and school-level progress and performance, this will include regular tracking and data collection to monitor progress and improvement
• Coach Toward the Bar of Excellence in Chronic Absenteeism, Student Retention, and Enrollment One KIPP Implementation
• Provide direct support and coaching to a core subset of KIPP COOs and Regional Directors of Operations
• Annual/quarterly/monthly planning with individual network leaders with a focus on driving results in a set of shared measures (attendance, student retention, enrollment)
• Author and compile high-leverage resources for network leaders to utilize (i.e. turnkey PDs, trackers, templates, etc.) that not only serve as model of excellence but also provide a direct value-add to the network
• Build and utilize tools and systems to observe and provide feedback on core standardized ops practices
• Provide network-wide training on core leader moves
• Develop and implement intervention plans for regions that are significantly off-track from their Ops Anchor Metric goals
• Support hiring and onboarding of senior-most ops leader in regions in their portfolio
• Coordinate Sharing and Learning Across the Network
• Cascade best practices and learnings from KIPP Foundation best-in-class systems and processes to portfolio regions
• Work to identify trends in needs across portfolio regions and where KIPP Foundation resources can be best leveraged to improve results

Benefits

• 25 holidays for + 18 days additional flexible PTO days (flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5+)
• 100% paid parental leave
• 100% coverage of the premium for employee and 75% for employee + family’s medical/dental/vision plans
• Wellness benefits such as fitness reimbursements, discounted tickets to theme parks/attractions, backup care support for children and adults/elders, and our employee assistance program
• Finance Security benefits include such as a 401K retirement plan with 4% match, employer-sponsored legal plans, life/disability insurance, and flexible spending accounts