Senior Director of Account Management

Summary

Join Little Otter as the Sr. Director of Account Management, a newly created role vital to our growth. You will lead the growth strategy for key clients, building strong relationships and collaborating across the organization. This leadership position requires strategic thinking, a solutions-oriented approach, and a passion for client partnerships. You will oversee account launches, implementations, and ongoing client success, developing strategies to enhance relationships and drive revenue growth. The role involves managing projects, tracking performance, gathering client insights, and fostering strategic partnerships. This is a high-impact role for a strategic leader in the healthcare industry.

Requirements

• 7+ years of relevant experience in account management or client services roles, with a strong focus on the healthcare or digital health sectors
• 5+ years in a senior account management role, with a proven record in managing large accounts and driving revenue growth
• Experience in mental health care and digital health, particularly with health plans, healthcare providers/systems, and strategic partners
• Ability to develop and execute detailed account plans throughout the account relationship to achieve growth goals
• Strong understanding of the client market environment and associated capabilities/services
• Excellent communication and negotiation skills, with the ability to build relationships and influence stakeholders at all levels
• Willingness to travel 20-40% of the time

Responsibilities

• Ensure successful client launches with clear plans and cross-functional alignment
• Manage the implementation process through proactive planning, effective project management, and consistent communication
• Provide detailed project management for each client, ensuring clarity on tasks and responsibilities among stakeholders
• Monitor progress and address issues to keep projects on track
• Develop and implement an overall Account Management strategy for key clients and partners, aligning with company objectives and market trends
• Serve as the primary contact for key accounts, fostering strong relationships and ensuring proactive communication and exceptional service delivery
• Collaborate with cross-functional teams to address and resolve client issues
• Identify and pursue opportunities for upselling and cross-selling to expand business with existing clients
• Develop and execute strategies to drive retention and revenue growth
• Define operational metrics and establish regular business reviews
• Analyze performance data to inform decision-making and optimize account management practices
• Capture and leverage actionable insights from clients to drive product and service enhancements, communicating needs and feedback to senior leadership and product teams
• Build and nurture relationships with key stakeholders, including decision-makers and consultants, developing engagement strategies that support mutual growth objectives

Preferred Qualifications

Familiarity with tools such as Salesforce, ZoomInfo, HubSpot, and Notion

Benefits

• $130,000 - $160,000
• A Flexible Time Off Policy (take what you need)
• 12 Company Holidays and a company close-down for the last week of December
• Flexible remote work environment
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional development and growth
• A supportive and inclusive culture committed to making a difference in behavioral health