Senior Director of Product

Summary

Join Jobber's Fintech team as a Senior Director of Product and lead the development and execution of a product vision for all financial products. This remote-first role, based in Canada or the US, involves defining and optimizing invoicing, payments, capital, and financial insights for small home service businesses. You will collaborate with cross-functional teams, drive customer adoption, and ensure revenue growth. The ideal candidate possesses extensive experience in senior-level product management within financial services, particularly SMB merchant acquiring and vertical SaaS. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings plan matching, stock options, and a dedicated talent development function.

Requirements

• Proven experience in senior-level product management, focused on financial services
• Experience with SMB merchant acquiring
• Experience with vertical SaaS, ideally service-based businesses
• Passion for small business success —deep understanding of financial challenges faced by service-based businesses
• Customer-first mindset —committed to building products that drive real, measurable financial impact for our customers
• Commercial lens —you understand how Fintech functionality translates into Jobber’s business outcomes (revenue, LTV)
• Able to think big while diving deep—crafting a strategic product vision across a broad landscape while also getting into the details to ensure we build the right solutions for our customers
• Strong cross-functional leadership —expert at uniting teams around a shared vision
• Exceptional communication skills —able to simplify complex concepts for diverse audiences

Responsibilities

• Develop and execute a product vision that ensures Jobber's Fintech offering evolves into a powerful financial ecosystem for small home service businesses
• Conduct broad and deep customer discovery to uncover financial pain points and develop impactful solutions
• Guide teams in building seamless financial experiences that drive adoption, usage and ultimately business impact for both our customers and Jobber
• Partner with engineering, design, analytics, risk, operations and customer-facing teams to identify gaps and prioritize development of capabilities
• Partner with go to market teams - including product marketing, sales, and customer success to drive adoption and usage of Fintech offerings
• Effectively communicate the product vision, strategy, and roadmaps to leadership, cross-functional teams, and external stakeholders
• Act as the voice of the customer, and lead the effort to define a set of powerful workflows and insights to increase revenue, maximize profit, and manage cash flow effectively
• Establish strong feedback loops with customers to continuously refine and iterate on product solutions
• Deliver meaningful revenue growth for Jobber by systematically scaling adoption, usage, Money In and Money Out transaction volume, retention, and ultimately driving customer LTV
• Define and track success metrics for Fintech initiatives, ensuring alignment with customer and Jobber outcomes
• Leverage data and qualitative feedback to evaluate product performance, inform strategic decisions, and prioritize improvements
• Continuously iterate on functionality based on feedback, market trends, and performance data

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet