Senior Director, Order To Cash

Summary

Join insightsoftware's Finance team as a Senior Director, Order to Cash! You will strengthen processes and lead a team focused on transforming the company's order-to-cash operations. This role involves driving strategy through collaboration with various teams, including Acquisition Integration, Revenue Enablement, Sales, Customer Success, and Channel partners. You will identify and close gaps in customer experience, improve invoicing and time to cash, and refine organizational structures and processes. Success will be measured through key performance indicators. This is a leadership role requiring strategic thinking and detailed execution.

Requirements

• 10+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of Collections
• Strong analytical, problem-solving and change leadership skills
• Ability to think strategically and deliver the right level of detail appropriate to the audience – to be forward thinking and ‘create the future’ of the work
• Consistent track record of handling ambiguity in a fast-paced work environment
• Ability to build positive relationships with peers and senior leadership
• Excellent communication, influencing skills and team member management, leading team in a remote first working environment supported by team based offshore for more transactional activities
• Clear and effective written communication skills
• Customer Experience / Customer first mindset
• Have experience improving processes to drive better outcomes
• Bachelor’s degree required, preferably accounting or finance

Responsibilities

• Partner across business functions to identify gaps in back-office customer experience and develop/execute strategy to close the gaps across both own areas and activities managed by other functions
• Work with technology partners to identify opportunities in tools and processes needed to improve delivering on time, accurate invoicing and improved time to cash
• Lead team of global order processing, cash application and collections. Identify refinements to organization structure and processes to enable best in class customer experience
• Resolve customer issues and conflicts and remove recurring obstacles to company success
• Develop, track and communicate key performance indicators to measure success of order management and AR functions

Preferred Qualifications

Salesforce, and/or NetSuite experience highly valued