Senior Director, Global Operations

Summary

Join SharkNinja as the Senior Director, Global Operations - Amazon, a senior leadership role overseeing and optimizing global retailer account operations. Lead a team to ensure best service at lowest cost through supply chain management, logistics, and order management. Collaborate with cross-functional teams to drive operational excellence and customer satisfaction. Develop and implement global operations strategies aligned with company goals, utilizing data analytics for performance measurement and improvement. Manage the Amazon P&L, ensuring cost control and profitability. Ensure compliance with regulations and mitigate operational risks. This role requires extensive experience in operations management, financial acumen, and leadership skills.

Requirements

• Demonstrated functional knowledge and experience in successfully running all aspects of operations: Order Management, Logistics, Distribution, Customer Service, Demand Planning, Supply Planning, Business Process and S&OP
• Strong financial acumen and experience managing budgets and financial performance
• Successful track record building infrastructure and implementing processes for a rapidly growing company
• Experience and understanding of global supply chain dynamics and considerations
• Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators, resulting in improved service at lower cost and lower working capital
• Experience building new teams and leading remote team members
• Proven experience leading and influencing cross functional partners to deliver business results
• Ability to communicate for impact, both in writing and verbally
• A strong work ethic and an unrelenting resolve to follow through and meet commitments
• A demonstrated willingness to learn, roll-up their sleeves and set an example for the team as a “doer.”

Responsibilities

• Develop and implement the global operations strategy for the Amazon account, aligned with the company’s overall business goals
• Develop and utilize an Amazon Operations Metrics Scorecard to measure ongoing performance
• Lead and mentor a high-performing global operations team, fostering a culture of continuous improvement and innovation
• Collaborate with senior leadership to identify and capitalize on growth opportunities within the Amazon marketplace
• Lead Operations agenda as part of the Amazon HII (high impact initiative)
• Lead monthly Amazon Operations SCR, including Operations Metrics Scorecard, Inventory status, direct import status, path to $0 shortages, and updates on all key initiatives that drive service at reduced cost
• Be the face of SharkNinja Operations to Amazon leadership
• Develop and implement strategies to improve on time and in full shipping, which will improve chargebacks
• Ensure SharkNinja retains Prime Badge for drop ship products through process and inventory optimization
• Collaborate with the customer service team to resolve escalated issues and implement preventive measures
• Oversee the entire supply chain and order to cash processes.  This includes including inventory management, direct import, distribution, drop ship, and chargebacks to ensure timely and cost-effective delivery of products
• Implement best practices in supply chain management to enhance efficiency and reduce operational costs
• Work with suppliers and partners to ensure high standards of quality, compliance, and sustainability
• Influence global logistics operations, including transportation, warehousing, and fulfillment centers, to ensure optimal performance and scalability
• Drive initiatives to improve order accuracy, delivery speed, and customer satisfaction
• Utilize data analytics to monitor and optimize logistics performance and reduce shortages, addressing any bottlenecks or inefficiencies
• Partner with FP&A and Sales to develop and manage SharkNinja’s Amazon P&L, ensuring cost control and profitability
• Analyze financial performance, identifying opportunities for cost savings and revenue growth
• Prepare regular reports and presentations for the executive team, providing insights and recommendations
• Ensure compliance with all relevant regulations, policies, and standards, including those related to quality, and environmental sustainability
• Identify and mitigate operational risks, developing contingency plans to address potential disruptions
• Stay informed about industry trends and changes in the regulatory landscape, adjusting strategies as needed

Preferred Qualifications

• An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for customers
• Unpretentious confidence. Communicate transparently – listen actively and speak respectfully

Benefits

• Competitive health insurance
• Retirement plans
• Paid time off
• Employee stock purchase options
• Wellness programs
• SharkNinja product discounts
• High impact Learning Programs featuring bold voices redefining what’s possible