Senior Director, Product Management

Summary

Join Twilio as our next Senior Director, Product Management, Platform Experiences to lead our platform product strategy and execution. You will be responsible for the foundational services, APIs, and developer infrastructure that power our product ecosystem. Define and drive the roadmap that enables internal teams, partners, and third-party developers to innovate and scale with confidence. Oversee a team of product managers and collaborate closely with engineering, architecture, design, and go-to-market teams to deliver robust, scalable, and forward-looking platform capabilities. Establish a product vision and strategy to define the future of our developer tooling, deployment systems, developer experience, observability requirements, and operational capabilities. Evangelize our platform capabilities and drive roadmap prioritization across a scalable cloud platform. This role is remote but has location restrictions.

Requirements

• 10+ years of product management experience, with at least 4 years leading platform or infrastructure-focused product teams
• Proven experience developing and managing platform products such as APIs, developer tools, identity/auth, data services, or cloud-native infrastructure
• Lead and execute ambitious platform roadmap with measurable outcomes
• Strong technical acumen and ability to engage deeply with engineering and architecture teams
• Demonstrated ability to drive complex, cross-functional initiatives in fast-paced environments
• Excellent communication, stakeholder management, and organizational skills
• Track record of building and mentoring high-performing product teams
• Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree a plus

Responsibilities

• Strategic Leadership : Define and own the long-term platform product vision and strategy aligned with company goals with a focus on platform excellence. Anticipate future needs and trends to position the platform as a competitive advantage
• Roadmap Ownership : Build and execute a comprehensive platform product roadmap that supports both internal teams and external customers
• Cross-functional Partnership : Collaborate with Engineering, Architecture, Security, Legal, and other Product teams to ensure the platform is scalable, secure, and extensible
• Team Management : Lead and grow a high-performing team of product managers. Provide mentorship, guidance, and career development opportunities
• Developer Experience : Champion an outstanding developer experience by driving improvements in APIs, SDKs, documentation, sandbox environments, and tools
• Platform Governance : Establish frameworks and standards for platform capabilities, data management, service orchestration, and integrations. Drive platform reliability, scalability, and operational excellence
• Performance Measurement : Define KPIs and success metrics for platform usage, reliability, scalability, and adoption
• Stakeholder Alignment : Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, observability, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process

Preferred Qualifications

• Experience working on multi-tenant SaaS and cloud platforms
• Familiarity with microservices architecture, Kubernetes, CI/CD pipelines, and DevOps practices
• Passion for building scalable platforms that enable rapid product innovation

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave