Senior Director Product Manager

Summary

Join Twilio as the next Senior Director, Product Management - Twilio Data Substrate and drive the strategy, roadmap, and execution for unifying data from disparate systems. This pivotal role involves defining API contracts, ensuring seamless data accessibility, and aligning internal and external teams. The ideal candidate thrives in ambiguity, collaborates effectively, and implements scalable governance frameworks. You will lead cross-functional teams, establish data governance, and leverage data for improved decision-making and operational efficiency. The position is remote, with occasional travel required. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 8+ years of experience in data architecture, governance, or strategy roles, ideally in large-scale, complex environments
• Deep understanding of data movement, storage, integration, governance, and system observability frameworks
• Proven experience leading cross-functional teams to establish data governance frameworks and policies
• Strong knowledge of data management best practices, including security, compliance, and lifecycle management
• Hands-on experience with cloud platforms (AWS, Azure, or GCP), API management, and data engineering
• Strong communication and stakeholder management skills, with the ability to align R&D and IT teams toward a unified data vision
• Ability to navigate ambiguity, drive clarity, and execute in fast-paced environments

Responsibilities

• Drive the strategy, roadmap, and execution for unifying data from disparate systems and data stores into a structured and governed data substrate
• Define API contracts that standardize data ingestion and governance, ensuring seamless data accessibility, system health observability metrics, and alignment across internal teams and customer-facing services
• Lead cross-functional teams to establish data governance frameworks and policies
• Implement scalable governance frameworks that enable data-driven decision-making and operational efficiency

Preferred Qualifications

• Experience with data cataloging, metadata management, and governance tooling
• Worked on data platforms, customer engagement platforms, and streaming applications
• Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies
• Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques
• You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact
• Passion for data, technology, and experience with B2B, SaaS, or technical products
• Familiarity with Customer Data Infrastructure
• Bachelor’s or Master’s in Computer Science or equivalent experience
• Experience shipping products with a user interface component with some basic understanding of design and UX best practices
• Experience partnering with product marketing or marketing

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave