Revenue Operations- Senior Associate

Summary

Join Glia's expanding Revenue Operations team as a Senior Associate to design and execute strategic growth within Post-Sales organizations. You will drive operational excellence, establish best practices, and build a data-driven decision culture. This role offers the opportunity to create a foundational impact on a fast-growing company, build scalable processes, and drive value for clients. You will report to the Sr. Director of Post-Sales Operations and work with leadership to empower a world-class Post-Sales team. The position involves building strategies and operations to scale CS and Professional Services teams, identifying key metrics, implementing and optimizing platforms/tooling, and driving monthly business reviews. You will also develop operational processes, build reporting for leadership, advise on annual planning, and partner with other GTM teams.

Requirements

• 3+ years of work experience in any of the following tracks
• B2B SaaS CS Operations
• B2B SaaS Sales Operations
• B2B SaaS Customer Success
• Management Consulting or Private Equity / VC
• Familiarity with Salesforce CRM
• Strong analytical skills and business insights - assumes expertise with Microsoft Excel or Google Sheets

Responsibilities

• Play a central role in building the strategy and operations necessary to scale our CS and Professional Services teams
• Identify necessary metrics, sources and frequency to inform business decisions and improve efficiency of the CS and Professional Services orgs
• Implement and Optimize CS and Professional Services platforms/tooling, including incorporating the use of AI and other automation
• Drive Monthly Business Reviews to help Leadership evaluate org. performance and determine necessary changes / improvements to the business
• Develop and implement crucial operational processes that help our teams be more efficient and effective - i.e., Sales→CS Handoff, Executive Business Review prep, etc
• Build and evolve critical reporting for leadership team - i.e., churn forecasts, capacity planning, etc
• Advise on and support Post-Sales Annual Planning Process
• Identify and support the creation of important resources for team - i.e., Customer turnaround playbooks, M&A preparation playbooks, etc
• Partner with other GTM teams including Marketing, Alliances, and Sales to drive alignment across the org

Preferred Qualifications

• Experience with CS Management Systems is a plus (i.e. Gainsight, Catalyst, Planhat, ChurnZero etc.,)
• Experience incorporating AI into GTM team workflows is a plus
• Experience dealing with ambiguity in a fast paced environment
• Ability to build clear and concise presentations
• Effective communication with peers and leadership
• Experience and excitement being a curious, “self driver”
• Strong action orientation - willingness to “roll up your sleeves”
• Strong project management skills