Revenue Operations- Senior Associate

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Glia

📍Remote - Mexico

Summary

Join Glia's expanding Revenue Operations team as a Senior Associate to design and execute strategic growth within Post-Sales organizations. You will drive operational excellence, establish best practices, and build a data-driven decision culture. This role offers the opportunity to create a foundational impact on a fast-growing company, build scalable processes, and drive value for clients. You will report to the Sr. Director of Post-Sales Operations and work with leadership to empower a world-class Post-Sales team. The position involves building strategies and operations to scale CS and Professional Services teams, identifying key metrics, implementing and optimizing platforms/tooling, and driving monthly business reviews. You will also develop operational processes, build reporting for leadership, advise on annual planning, and partner with other GTM teams.

Requirements

  • 3+ years of work experience in any of the following tracks
  • B2B SaaS CS Operations
  • B2B SaaS Sales Operations
  • B2B SaaS Customer Success
  • Management Consulting or Private Equity / VC
  • Familiarity with Salesforce CRM
  • Strong analytical skills and business insights - assumes expertise with Microsoft Excel or Google Sheets

Responsibilities

  • Play a central role in building the strategy and operations necessary to scale our CS and Professional Services teams
  • Identify necessary metrics, sources and frequency to inform business decisions and improve efficiency of the CS and Professional Services orgs
  • Implement and Optimize CS and Professional Services platforms/tooling, including incorporating the use of AI and other automation
  • Drive Monthly Business Reviews to help Leadership evaluate org. performance and determine necessary changes / improvements to the business
  • Develop and implement crucial operational processes that help our teams be more efficient and effective - i.e., Sales→CS Handoff, Executive Business Review prep, etc
  • Build and evolve critical reporting for leadership team - i.e., churn forecasts, capacity planning, etc
  • Advise on and support Post-Sales Annual Planning Process
  • Identify and support the creation of important resources for team - i.e., Customer turnaround playbooks, M&A preparation playbooks, etc
  • Partner with other GTM teams including Marketing, Alliances, and Sales to drive alignment across the org

Preferred Qualifications

  • Experience with CS Management Systems is a plus (i.e. Gainsight, Catalyst, Planhat, ChurnZero etc.,)
  • Experience incorporating AI into GTM team workflows is a plus
  • Experience dealing with ambiguity in a fast paced environment
  • Ability to build clear and concise presentations
  • Effective communication with peers and leadership
  • Experience and excitement being a curious, “self driver”
  • Strong action orientation - willingness to “roll up your sleeves”
  • Strong project management skills

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