Senior Director, Solutions

Summary

Join Marqeta, a leading embedded finance company, as a Senior Director of Solutions to lead and enhance the solution engineering and technical account management teams. This role requires a strategic leader with extensive experience in solution engineering and technical account management, who can drive innovation and deliver scalable, compliant solutions that meet the unique needs of clients while aligning with business goals. The ideal candidate will be a dynamic, customer-focused leader with a proven track record of building and developing high-performing teams, fostering a collaborative environment, and driving process improvements across the organization. They will possess a strong technical background, a deep understanding of operational efficiencies, and a passion for empowering their teams to exceed performance goals and deliver outstanding results.

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Engineering, or related discipline); MBA or advanced degree preferred
• 10+ years of experience in solution engineering, technical account management, or a related field, with a proven track record of leading high-performing teams
• Strong background in driving customer success through the delivery of technical solutions, with deep expertise in customer-centric solutions and scalable implementation strategies
• Exceptional leadership and team management skills, with the ability to inspire, coach, and develop high-performing teams
• Excellent communication skills, with the ability to engage stakeholders at all levels, including senior leadership and clients
• Proven experience in process improvement, operational efficiency, and driving change in dynamic, fast-paced environments
• Strong strategic thinking and problem-solving skills, with a keen ability to identify opportunities for innovation and process optimization
• Experience in resource capacity forecasting and planning

Responsibilities

• Lead and manage the Solution Engineering and Customer Solutions teams to deliver scalable, customer-centric solutions that align with business and compliance goals
• Oversee the Technical Success Manager and Technical Account Manager teams to ensure smooth implementation and unparalleled post-live support for clients
• Drive operational efficiency by streamlining processes and workflows, ensuring high-quality and timely solution delivery
• Collaborate with cross-functional teams (sales, product, engineering, delivery, bank and network) to align solutions with client needs and company objectives
• Foster a customer-first culture, providing tailored guidance and solutions that support long-term client success
• Build and mentor high-performing teams, promoting a collaborative, innovative, and accountable work environment
• Monitor and improve team performance, providing feedback and coaching for career development
• Manage resources and staffing to ensure effective resource allocation and alignment with business goals
• Drive continuous improvement initiatives, leveraging data and feedback to optimize team performance and solution delivery
• Communicate effectively with senior leadership, providing updates on team performance, customer satisfaction, and process improvements

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development