Senior Engagement Manager

Summary

Join Excella as a Program Manager (Engagement Manager) and lead delivery teams to provide solutions for clients in the National Security and Federal Health and Civilian markets. You will leverage project and people leadership skills, along with technical expertise, to ensure successful project execution. Responsibilities include client relationship management, technical delivery, team leadership, financial management, and account growth. Excella offers a flexible work environment, top-tier benefits, and opportunities for professional development. The role requires a PMP certification, extensive experience in software or analytics, and proven leadership skills. Excella is committed to diversity and inclusion and provides a supportive work environment.

Requirements

• Active Project Management Professional (PMP) Certification
• 10+ years of experience working on software or analytics Enterprise-scale production systems
• 3+ years of experience as a software delivery manager, technical lead, or technical manager
• 3+ years supervisory experience
• 1+ year working on a software or analytics systems development project leveraging Microsoft’s Azure cloud services
• Ability to independently drive teams to successfully deliver new software and analytics solutions
• Experience with traditional IT project management and Agile methodologies
• Exceptional interpersonal and communication skills (verbal, written and presentation) with recent experience presenting project or technical information to executive-level clients

Responsibilities

• Serve as the primary point of contact for stakeholders, establishing and managing relationships to ensure clear communication of delivery expectations, milestones, and risks
• Maintain successful delivery performance measured by client satisfaction, deliverable acceptance and Contractor Performance Assessment Report (CPARS)
• Provide programmatic recommendations to clients and stakeholders including contracting officers and contracting officer's representative for federal programs
• Oversee all aspects of project delivery, ensuring the quality and timeliness of work products
• Guide the technical delivery process, ensuring solutions align with client needs and exceed quality expectations
• Communicate and gain stakeholder buy in for people, tools and budget to achieve scope
• Create, maintain and communicate detailed schedules with milestones, deadlines and dependencies
• Manage subcontracts and partner relationships
• Foster a positive team culture that drives performance and supports employee retention, including managing team dynamics to ensure a collaborative and productive environment
• Drive team member engagement and support the employee careers through people leadership, performance management, and career development
• Maintain a workforce plan for engagements that includes recruitment, talent, and succession plans
• Proactively lead performance management including praise, rewards and improvements for team members
• Develop and maintain accurate revenue forecasts using current business activity and staffing plans
• Monitor and optimize contract burn rate to ensure financial sustainability to achieve profitability targets
• Meet or exceed established margin goals by effectively managing costs, increasing operational efficiency
• Identify and capitalize on opportunities to expand client accounts by delivering value, building trust, and identifying new client challenges aligned to Excella’s capabilities
• Establishes and maintains strategic relationships with clients, contracting officers, and partners (existing and prospective)
• Identify program adjacent opportunities aligned to Excella delivery model

Benefits

• Flexible work/life balance
• Home office allowance
• Commute reimbursement plan
• Top of industry medical, dental, and vision benefits
• Employer-contributed health savings account
• Infertility coverage
• Orthodontia
• 8 weeks of Parental Leave
• Discounted pet insurance
• Care.com membership with 3 back-up emergency child or elder care days annually
• Bonus eligible
• 15 days of paid vacation
• 6 federal holidays
• 4 floating holidays
• TechEleX program provides you with multiple options to suit your technology needs. Choose between a variety of Mac or PC devices, and to ensure your hardware remains current, at the end of a 3-year period Excella will replace your existing computer with a new model from the program. Plus, we’ll even give you the original device to keep for your personal use!
• Workplace Allowance to offset both the costs to maintain a distributed work environment and to enhance your workplace wellness. Excella will reimburse all full-time Excellians for up to $500 in expenses incurred during the calendar year
• 3 days of paid professional development every year, including travel and registration fees to attend classes and conferences
• Employee wellness events
• HeadSpace membership
• Access to TalkSpace and mental health coverage through our medical plans