Gladly is hiring a
Senior Engineering Manager

Summary

Join Gladly's team as Core Services Senior Engineering Manager, leading software engineers to build and scale a solid foundation for developers. You will set the roadmap, vision, and strategy for the team, develop engineering processes, and ensure scalable foundation for product teams.

Requirements

• 5+ years of engineering management experience including hiring and growing a high-performing software engineering team
• Previous experience as a top performing full-stack software engineer at a SaaS start-up
• Proficiency in several programming languages
• Experience coaching teams to ensure a delightful user experience with high-quality products that help the user solve complex real-world problems that have yet to be solved before
• Experience ensuring that all of your engineers with variable backgrounds, seniority, and understanding of the domain advance in their professional development
• Experience working with your team to understand the users' problems and domain, and foreseeing and mitigating potential problems in plans

Responsibilities

• Lead your team by coordinating with product managers, tech leads, and individual contributors
• Set the roadmap, vision, and strategy for the team
• Develop and implement engineering processes and best practices
• Act as a player coach to build services and products that enable scalable foundation for our product teams
• Develop internal tools and processes for an enjoyable developer experience within Gladly
• Take ownership of projects throughout their full cycle including inception, planning, execution, and maintenance
• Be part of the leadership team that helps shape the direction and priorities of the Product and Engineering organizations

Benefits

• Competitive salaries
• Stock options
• Medical, Dental, Vision and Life insurance
• Generous paid time off
• Generous paid Parental Leave
• 401K
• Flexible Spending Accounts
• Home office stipends