Senior Enrollment Specialist

Summary

Join Thyme Care as a Senior Enrollment Specialist and make a difference in cancer patients' lives. You will reach out to prospective members, educate them about our services, and encourage enrollment in our free support program. This role involves making numerous outbound calls daily, training junior team members, and providing feedback to improve operational workflows. You will need at least two years of experience in outbound enrollment, proven success in productivity and conversion metrics, and experience mentoring junior team members. The position offers a competitive hourly rate and the opportunity to contribute to a meaningful mission.

Requirements

• Minimum of 2+ years of experience working in an enrollment capacity in a role that is explicitly outbound and persuasive in nature, with a proven track record of success across both productivity and conversion metrics
• Successfully mentored and coached junior team members, contributing to their development and overall team performance
• Demonstrated ability to surface operational challenges and provide actionable recommendations to improve processes, tools, and workflows

Responsibilities

• Make outbound calls to 80-100 prospective members every day
• Serve as an experienced member of the team, including stepping into training and coaching more junior Enrollment Specialists as needed
• Surface member feedback and priorities and help our care team understand the needs of the members you enroll
• Identify and appropriately surface challenges with our processes, tools, and data to improve operational workflows
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey
• Build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals

Preferred Qualifications

• Act with our members in mind . Thyme Care’s mission matters deeply to you, particularly our member experience
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately
• Comfortable with ambiguity. You have a proven track record of success in scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course
• Expertise . You bring 2+ years of experience in outbound enrollment roles, excelling at persuasive communication and achieving high productivity and conversion metrics. You’re skilled at building rapport with diverse audiences, mentoring junior team members, and identifying process improvements to enhance workflows. With a strong connection to Thyme Care’s mission, you demonstrate empathy and adaptability in fast-paced environments, leveraging technology and problem-solving skills to deliver consistent results
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues
• Comfort with technology . We are a technology company focused on interacting with folks during the season where they need it most. Experience with Zoom, Google Suite, Slack, electronic health records and comfort learning new technology is important
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected

Benefits

• The pay rate for this role is $26.44/hour
• We ask that our Care Team be prepared to work up to 2 holidays per year compensated at a 1x hourly rate in addition to a 1.5x holiday rate