Senior Family Access Manager

Summary

Join Acadia Pharmaceuticals as a Field Access Manager (FAM) and provide expert support for Trofinetide access and reimbursement. You will serve as a dedicated contact for healthcare providers and Rett families, acting as a liaison between various stakeholders. This role requires deep knowledge of access and reimbursement processes, strong communication skills, and the ability to educate and problem-solve. The FAM will also contribute to the development of the FAM organization and Patient Support Services. This is a non-demand generation role with significant travel required. Acadia offers a competitive compensation and benefits package.

Requirements

• Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement
• Two years (2) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership
• Possess Medicaid expertise
• Understand HIPAA rules and regulations related to patient privacy
• Possess strong written and verbal communications as well as presentation skills
• Possess excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Be adaptable and open to an environment of change
• Be a fast learner, flexible, able to work independently, and able to adjust
• Possess strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory
• Meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting

Responsibilities

• Serve as a subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers and patient families on navigating the patient access process
• Proactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient access
• Escalate local payer issues to Family Access leadership
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• Provide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resources
• Communicate with patient families and Care Givers, to help navigate and clarify access questions
• Provide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadership
• Serve as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiative
• Identify and execute on opportunities to provide leadership within the FAM team and cross functionally
• Provide formal mentorship with new FAM team members
• Provide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensure that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, policies and demonstrates Acadia values

Preferred Qualifications

• MBA is a plus
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program
• Exemplary interpersonal skills
• Display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Possess empathetic listening skills in order to interact effectively with customers
• Possess exceptional organizational and time management skills

Benefits

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave
• Tuition assistance