Senior Family Access Manager

Summary

Join Acadia Pharmaceuticals as a Senior Field Access Manager in Southern California! You will be the expert in access and reimbursement support for healthcare providers and Rett syndrome families, acting as a key liaison between various stakeholders. Your responsibilities include educating on the patient access process, proactively building Trofinetide access knowledge, escalating payer issues, and improving the customer experience. You will also contribute to the development of the Field Access Manager organization and Patient Support Services. This role requires a Bachelor's degree and 7+ years of relevant experience in the pharmaceutical industry, with strong expertise in access and reimbursement. Acadia offers a competitive salary, bonus, equity, and comprehensive benefits.

Requirements

• Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement
• Two years (2) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership
• Must possess Medicaid expertise
• Must possess strong background and understanding of field environment in healthcare industry
• Must possess track record of increased responsibilities
• Must possess strong history of successful cross functional collaboration
• Must possess demonstrated success in leading without authority
• Must possess exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Must possess empathetic listening skills in order to interact effectively with customers
• Must possess exceptional organizational and time management skills
• Must understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Must possess excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Must be able to manage expenses within allocated budgets
• Must be adaptable and open to an environment of change
• Must be a fast learner, flexible, able to work independently, and able to adjust
• Must possess strong enthusiasm with a drive to succeed within a team
• Must be able to travel up to 70%, depending on territory
• Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting

Responsibilities

• Serve as a subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers and patient families on navigating the patient access process
• Proactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient access
• Escalate local payer issues to Family Access leadership
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• Provide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resources
• Communicate with patient families and Care Givers, to help navigate and clarify access questions
• Provide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadership
• Serve as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiative
• Identify and execute on opportunities to provide leadership within the FAM team and cross functionally
• Provide formal mentorship with new FAM team members
• Provide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, policies and demonstrates Acadia values

Preferred Qualifications

• MBA is a plus
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise
• Account Management experience
• Advocacy experience
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program

Benefits

• Competitive base, bonus, new hire and ongoing equity packages
• Medical, dental, and vision insurance
• 401(k) Plan with a fully vested company match 1:1 up to 5%
• Employee Stock Purchase Plan with a 2-year purchase price lock-in
• 15+ vacation days
• 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st
• 10 days of paid sick time
• Paid parental leave
• Tuition assistance