Senior Field Service Technician

Summary

Join IDEAL ELECTRIC as a Senior Field Service Technician and contribute to executing high-dollar orders on critical rotating machinery. This full-time position involves service, diagnostics, repair, and preventive maintenance of large, high-power rotating electric machinery domestically and internationally. Based in Mansfield, Ohio (preferred) or remote with occasional travel, you will provide world-class customer service and technical support. Responsibilities include equipment installation and commissioning, troubleshooting, and training. The role requires extensive travel and flexible work hours.

Requirements

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
• Must be able to obtain and maintain a valid passport and US-issued driver's license
• Must maintain a driving record that is acceptable for coverage under the company's insurance plan
• Must pass a post-offer, pre-employment physical to assess the ability to perform physical aspects of the job
• Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Responsibilities

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Complete assigned work in compliance with policies and procedures
• Provide world-class customer service and customer-facing skills
• Report to Mansfield, OH plant; remote work option is an option for this position with occasional requirements to travel to Mansfield facility
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips
• Research and prepare supporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Complete documentation/reports
• Job-specific expense reporting
• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing
• Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house or virtual)

Preferred Qualifications

• Military experience is a plus
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

Benefits

• Competitive wages
• Life insurance
• Group health insurance, including Health Savings Account option
• Dental & Vision insurance
• Retirement plan with employer contribution
• Paid time off
• Ten paid holidays/year