Senior FinOps Account Manager

Summary

Join Ubiminds, a GPTW-certified company, as a Technical Account Manager and accelerate your international career. You will leverage your data analysis skills and passion for empowering customers to provide cost intelligence, facilitate conversations around cost solutions, and guide clients on their FinOps journey. This role involves working directly with customers across various teams, communicating value, monitoring performance, and introducing new products. You will also solve complex issues, build customer adoption metrics, support retention and expansion, and develop scalable technical solutions. This position offers a remote-first policy, a company-provided MacBook, and various professional development opportunities.

Requirements

• Advanced/fluent English skills – Excellent written and verbal communication skills
• You are comfortable working 9-5 EST - we have a fair amount of flexibility for people to get their work done whenever works for them, but our core hours are Eastern Timezone
• Strong experience consulting on AWS, GCP and/or Azure services/solutions required
• You have developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
• You understand the basics of spend / resource reservations across the various clouds
• You understand the benefits (and limitations) of tagging / labeling and can consult with customers on tagging strategies, when necessary. Tags are among the many ways customers can group costs and you will learn tools and techniques for categorizing cloud spend that goes beyond tags
• You love data. Helping customers achieve better outcomes by leveraging data is something that energizes you on a daily basis
• You can analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables

Responsibilities

• Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests
• Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across teams
• Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
• Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
• Introduce new products/features and champion the business outcomes process with the customer
• Solve complex customer/vendor issues and proactively prevent negative service trends
• Build and monitor customer adoption metrics to drive best in class NPS
• Support retention and expansion for your assigned customer segment
• Develop, modify and maintain the operational and design effectiveness of internal customer controls
• Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
• Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools and other capabilities
• Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

Preferred Qualifications

• You are a FinOps Certified Practitioner
• You hold at least one AWS, GCP and/or Azure Certification
• You’ve built BI dashboards before (Quicksight, Looker, Domo, Tableau, etc…)
• You have experience authoring SQL

Benefits

• Are placed in a product-based company, with the same treatment as their full-time employees
• Have our full back-office support, from career guidance to HR and concierge services
• Enjoy our remote-first policy – we are a distributed team, after all
• Get your own MacBook (none of that "bring your own device" stuff here)
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games