Remote Senior Fintech Operations Manager

Summary

Join our fintech operations team at one of North America's fastest growing startups! We're looking for a Senior Fintech Operations Manager to lead our fintech operations team, working closely with our payment processor, Stripe. This role is critical in managing our payment operations, ensuring regulatory compliance, and supporting Jobber's growth by optimizing and streamlining operational processes.

Requirements

• Bachelor’s degree in a relevant field (e.g., Business, Finance, Operations, etc.) is required
• Advanced certifications or degrees add bonus points
• Experience with Stripe is highly preferred
• Proven experience leading teams in a fast-paced fintech environment is required
• Strong familiarity with ACH payments, card payments, and fintech payment operations
• Strong familiarity with operational tools like Jira, Asana, Zendesk, Salesforce etc
• Proven abilities in building policy, process and systems from the ground up, creating class-leading operational environments
• Strong attention to detail and ability to manage complex cross functional payment operations
• Solid grasp of data, analytics, and accounting principles
• Ability to work effectively with numbers and handle reconciliation tasks with accuracy

Responsibilities

• Manage Fintech Operations: Lead and oversee all aspects of fintech operations, ensuring the smooth execution of payment processes, from initiation to completion
• Reconciliation: Ensure that all transactions are fully reconciled to reflect accurate financial data
• Regulatory Compliance support: Manage operations of the compliance function, working closely with legal teams, and ensuring adherence to industry regulations such as KYC (Know Your Customer), and PCI DSS (Payment Card Industry Data Security Standard)
• Payment Processing Obligations: Oversee the execution and management of various payment processing obligations, including but not limited to handling 1099Ks, managing escheatment processes, addressing garnishments, and responding to lien notifications
• Issue and Incident Management: Manage the resolution of all operational issues related to payment processing, covering a wide range of fintech challenges such as failed refund processing, transaction limits monitoring, card reader issues, and issues related to Stripe Capital and Wisetack loans
• Product Support: Collaborate with product teams to support the rollout of new products and features
• Vendor Management: Overseeing or supporting relationships with third-party vendors involved in payment processing, such as Stripe, ensuring service level agreements (SLAs) are met, addressing performance issues, and optimizing vendor services to align with operational goals
• Fintech Project Management: Lead and execute operational projects, particularly those that involve fintech process improvements, system upgrades, or the integration of new payment technologies

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family