Senior Implementation Specialist

Summary

Join Datacor, a leading provider of software solutions for process manufacturing, as an experienced Implementation Specialist. You will provide implementation services for our ERP software, working with clients on-site, remotely, and in our office. Responsibilities include installation, configuration, testing, training, and support. You will analyze client business processes, optimize software solutions, and contribute to knowledge base updates. This role requires strong project management, communication, and problem-solving skills, along with ERP implementation experience. Travel up to 30% is required. Datacor offers a collaborative team environment and opportunities for professional growth.

Requirements

• Bachelor’s or master’s degree with coursework in computer science, math, engineering, information technology, business, or related field or relevant industry experience
• 2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, implementation specialist, support specialist or end user
• Proficiency in Microsoft Office products
• Working knowledge of data/database technologies including traditional SQL concepts
• Experience with Smartsheet or other project management software
• Analytical approach to problem solving and close attention to detail
• Strong focus on quality delivery and delighting customers
• Strong project management skills with ability to work under pressure and meet deadlines
• Strong oral and written communications skills
• Strong interpersonal skills, including active listening and training and presentation skills
• Self-motivated and results-oriented
• Ability to work independently and as part of a team
• Ability to travel up to 30% for multi-day client engagements

Responsibilities

• Provide implementation services related to the installation, configuration, testing, training and support of our ERP software at client sites, in our office, and via remote conferencing
• Meet with new and existing clients to analyze their business processes and consult on optimization of our software and their business needs
• Become an expert of our ERP software and contribute to knowledge base updates and methodology improvements
• Perform other duties including developing training documentation and videos, creating user conference materials, creating and leading presentations, mentoring other implementation specialists, and other tasks and projects as needed
• Lead and deliver several project initiatives simultaneously as well as manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner

Preferred Qualifications

Experience with ERP, process manufacturing, and distribution