Implementation Specialist

Summary

Join SpryPoint, a leading provider of cloud-based solutions for the utility sector, as an Implementation Specialist. You will work remotely with travel to client sites (up to 50%) across North America. This role involves leading gap analysis sessions, configuring software, training end-users, collaborating with development teams, and supporting sales activities. You will utilize your expertise in enterprise applications, preferably within the utility sector, to ensure smooth implementations and optimal results for our clients. SpryPoint offers a competitive compensation package, remote work flexibility, and various benefits to support your professional and personal well-being. We are transforming the utility sector with smart, innovative solutions, and your contributions will directly impact how utilities serve millions of customers.

Requirements

• 2+ years of experience working with enterprise applications software, preferably in the utility sector
• Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
• Business Analysis and Business Process Mapping experience
• Experience with reporting and business intelligence applications and platforms
• Proven ability to train users on enterprise software applications

Responsibilities

• Lead gap analysis sessions to understand customer needs
• Map to-be business processes
• Configure, test, and tune the software
• Map and assist with data conversions from legacy systems
• Train end users throughout the project on software functionality and best practices
• Provide hands-on support during user acceptance testing, Go Live and post-implementation stabilization
• Collaborate with development & dev-ops teams to influence, design, and validate solutions
• Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
• Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
• Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

Preferred Qualifications

• Technical skills such as relational database knowledge or SQL skills
• Demonstrated ability to prioritize and execute tasks in high-pressure environments
• Strong interpersonal skills and the ability to interact with senior management, clients, and partners
• Clear and concise communication skills (written and verbal)
• A proactive and enthusiastic approach to learning new skills and adapting to change
• Confidence to work independently and collaboratively within internal and external teams

Benefits

• Remote-first and autonomous working environment with flexible working hours
• Competitive compensation package
• Macbook + $500 towards your home office setup
• Health, dental, vision, and life insurance
• Generous PTO, ½ day Summer Fridays, and flexible sick days
• RRSP (Canada) and 401k (US) matching program
• Professional development courses, $2,500 annual tuition assistance, and a book bounty program
• Annual company events (SpryPalooza!) and team offsites