Implementation Specialist

Summary

Join Keeper Security as a Bilingual (Spanish-speaking) Implementation Specialist and contribute to the success of our B2B Support team. This fully remote position (with hybrid options in the Chicago area) offers the chance to work with a fast-growing cybersecurity company. You will play a pivotal role in onboarding clients, configuring our solutions to meet their needs, and providing exceptional technical support. Your expertise will ensure seamless client experiences and contribute to product improvement. This position requires strong communication, problem-solving, and client management skills, along with experience in SaaS support and implementation.

Requirements

• Minimum of 2+ years progressive experience in SaaS support and/or implementation
• Experience with Salesforce
• Experience with Google docs and MS-office tools
• Proficiency in leading external client engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones
• Bilingual fluency, ability to write, read, and speak both English and Spanish

Responsibilities

• Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
• Communicate with English and Spanish speaking clients, both verbal and written
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns

Preferred Qualifications

• Experience with project management tools such as Monday.com
• Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses