Implementation Specialist

Summary

Join Keeper Security as a remote Implementation Specialist in the Pacific Time Zone! This pivotal role involves onboarding clients, configuring our cybersecurity software to meet their needs, and providing ongoing technical support. You will collaborate with clients and internal teams, ensuring successful product adoption and a seamless customer experience. The position requires experience in SaaS support and implementation, proficiency in client engagement, and strong analytical skills. Keeper offers a comprehensive benefits package including health insurance, retirement plan, paid time off, and bonuses.

Requirements

• 2+ years of progressive experience in SaaS support and/or implementation
• Experience with Salesforce
• Experience with Google docs and MS-office tools
• Proficiency in leading external client engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones
• Must reside within the Pacific Time Zone of the United States

Responsibilities

• Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns

Preferred Qualifications

• Experience with project management tools such as Monday.com
• Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience
• Experience in SaaS deployment with security software experience preferred

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses