Senior Information Systems Engineer

Summary

Join ServiceNow as a technology leader, contributing to the implementation and deployment of cutting-edge solutions. You will lead technical analysis, coordinate with stakeholders, and develop key solution architecture. Responsibilities include developing technical change requests, provisioning environments, and supporting project managers. You will also work with the team to improve service and liaise with vendors. Success in this role requires experience with AI integration, advanced IT technologies, and Linux, as well as strong system design skills and experience with cloud transitions. A Red Hat Certified Engineer certification is required.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience with advanced IT technologies: Cloud Computing (Private, Public, and Hybrid), virtualization, software defined networking, software defined datacenters, Service-Oriented Architectures, datacenter architectures, OR web services
• Strong Linux product knowledge and recent experience in leading implementation and configuration
• Strong skills in deploying Linux including tuning, upgrading, monitoring and patching
• Strong understanding of Microsoft Azure and Active Directory
• Strong experience in System Design and supporting complex, multi-tier apps in AWS
• Configuration/deployment management tool (e.g. Chef, Puppet)
• Scripting and automation experience
• Knowledge and experience with Version Control
• Strong fundamental understanding of available migration strategies, paths, risks and issues with the relevant products
• Experience in leading and supporting cloud transitions
• Must be able to estimate and balance workloads, internal and external expectations; and work in high-pressure engagements with high-profile stakeholders
• Interested in growing by taking on challenging and rewarding projects or assignments
• Ability to learn new product updates and technologies
• Ability to communicate appropriately with client technical and executive staff
• Mentor others/junior staff on your core vendor products and technologies
• Red Hat Certified Engineer

Responsibilities

• Communicate department goals and procedures to team members
• Lead technical analysis, implementation and deployment
• Coordinate technical activities with key internal and client stakeholders
• Develop and document key solution architecture and design aspects
• Develop technical change requests, migration and test plans
• Provision proof of concept and pilot environments
• Support Project Managers in managing scope variations and risks effectively
• Work with the team to develop problem management and service improvement plans
• Liaise with vendors and service providers to execute technical change
• Ensure team follows best practices and maintain service level agreements