Senior Instructional Designer

Summary

Join Samsara's Customer Education team as an Instructional Designer! This remote or hybrid role involves crafting engaging learning experiences across various formats (online, video, live training). You will collaborate with cross-functional teams, define training requirements, and leverage various tools to develop content. The ideal candidate possesses strong instructional design skills, experience in a software/SaaS setting, and excellent communication abilities. This position requires up to 25% travel and proximity to an international airport. Relocation assistance is not provided.

Requirements

• Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
• Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)
• Ability to identify the best learning delivery formats (e.g., online learning, assessments, ILT, audio-based snippets) for a specific set of objectives and you’re able to craft and build to those formats
• Collaboration skills and teamwork, showing the ability to work within workflows and predefined guidelines
• Attention to design aesthetics and visual detail
• Knowledge of legacy and emerging content development and collaboration tools such as: Captivate or Articulate, Camtasia, Miro, Figma, Adobe Suite, Zoom, and AI-authoring & production tools such as Rise, Parta.io, Writer
• 3-5+ years learning design or instructional design experience in a software/Saas setting

Responsibilities

• Work with partners across the company to define training requirements, learning goals and user needs
• Craft and build content learning program curricula and learning experiences in different formats (online learning, audio, video, live training materials, etc.), using/working within the constraints of different templates and business requirements
• Leverage a wide range of tools (AI-based research and content authoring, visual design, multimedia) to develop content rapidly and iteratively
• Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
• Solicit reviews from partners and SMEs, and review others’ content for effectiveness
• Become an expert in our customers’ needs and in our products, keeping up with the changes in your assigned product area, experimenting with new content or formats, and maintain content at frequent intervals
• Design and write engaging and effective assessments
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Preferred Qualifications

• Experience supporting Enterprise customers across multiple regions/markets
• Experience with localization strategies and tooling

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund