Senior Instructional Designer

Summary

Join SeatGeek's Enablement team and contribute to the creation and management of digital learning content for internal and external users. Partner with stakeholders to develop self-paced modules, learning paths, videos, and other training resources. Enhance and maintain SeatGeek’s instructional design standards and style guides. Train and support internal and external end users of learning systems. Drive adoption of learning systems. Manage end-to-end activities of SeatGeek learning management systems. Support enablement initiatives and projects. Surface data and insights related to learning systems. This role reports to the Manager of Enablement Content and involves close collaboration with various teams.

Requirements

• 4+ years experience developing content and curriculums to meet learning objectives for different personas
• 3+ years experience with managing Learning Systems for a diverse and growing services organization
• Demonstrated experience with online curriculum development
• Demonstrated experience with developing content for online learning management systems
• Demonstrated experience with collaborating with subject matter experts
• Experience implementing instructional design theories to achieve practical outcomes
• The ability to project manage your tasks including prioritization, communication, scheduling, and organization
• Exceptional communication and collaboration skills
• Demonstrated audio and visual editing skills

Responsibilities

• Partner with business stakeholders to develop and maintain self-paced modules, learning paths, videos, knowledge checks, surveys, and training resources for a variety of learner personas
• Enhance and maintain SeatGeek’s instructional design standards and style guides
• Train and support internal and external end users of our learning systems
• Drive adoption of learning systems for both rightsholders and our SeatGeek team
• Manage end-to-end activities of SeatGeek learning management systems, including implementation, administration, content updates, user management, and support
• Support enablement initiatives and projects that improve the effectiveness, quality, and efficiency of our learning programs
• Surface data and insights related to learning systems that highlight opportunities and support decision making related to Enablement objectives and initiatives

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music