Senior IT SaaS Administrator

Summary

Join Muck Rack's growing team as a Senior IT SaaS Administrator! In this role, you will manage and administer our SaaS applications, ensuring seamless access and efficient workflows. You will collaborate with various teams, forecast SaaS spending, and identify redundancies. This position requires extensive experience in SaaS administration, IAM, and IT automation. Muck Rack offers a competitive salary, comprehensive benefits, and a fully distributed work environment. We value a collaborative culture and provide opportunities for professional development. We are committed to building a diverse and inclusive workplace.

Requirements

• 2+ years total professional experience as an IT SaaS Admin
• 3+ years as an IT associate
• Experience with administering SaaS apps like Google Workspace, M365, Slack, Zoom, and Trelica
• Experience with identity and access management (IAM), ideally with Okta
• Experience with SOC2 and/or ISO 27001 compliance audits
• Experience with mobile device management and administration, ideally with Jamf Pro and Intune
• Experience with supporting and troubleshooting macOS and Windows endpoints
• Experience with ITSM and ticketing systems, such as Freshservice, Jira, ServiceNow, Zendesk, etc
• Strong knowledge of IT automation and scripting languages, such as Bash, Python, JavaScript, etc

Responsibilities

• Provision access and automate workflows
• Administer SaaS applications and manage vendors
• Fulfill IT service management requests and resolve help desk tickets
• Oversee the configuration, security, integration, evaluation, purchasing, licensing, and onboarding/off-boarding of all SaaS applications
• Forecast SaaS spend and identify redundancies in tool usage, minimizing unnecessary licensing

Preferred Qualifications

• Want to be a member of our IT team as we centralize vendor management
• Build out integrations and automate repetitive tasks
• Elevate the end-user experience using tech
• Make decisions that can impact the enterprise as a whole with our IT plans
• Interest in journalism, news, media or social media
• Excellent communication skills with an ability to explain ideas clearly, give and receive feedback, and work well with team members
• Willingness to learn in areas where they have less experience with our tech stack
• Take pride in the quality of their work and want to build out improvements to existing systems and to create new ones
• Familiar with IT endpoint security and corporate security best practices
• Take a logical approach to problem solving that combines analytical thinking and intuition

Benefits

• Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership
• Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions
• Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options. Our team also has access to 24/7 Virtual Care, an Employee Assistance Program, employer-funded HSA contributions, and other pre-tax benefits. Team members have access to a quarterly wellness stipend and a free Headspace subscription
• PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our "Holiday Swap Program." We also provide up to 16 weeks of fully paid parental leave
• Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development