Senior IT Specialist

Summary

Join Booksy, the fastest-growing appointments marketplace, as a Senior IT Specialist. You will contribute to creating and implementing standardized IT processes and best practices across the organization. Daily tasks involve supporting IT services, troubleshooting technical issues, and improving user experiences. Collaboration with other teams is crucial to align IT with organizational needs. The role requires strong technical skills, problem-solving abilities, and excellent communication. Booksy offers a remote-first work environment with flexible hours and opportunities for professional development within a global team.

Requirements

• Broad knowledge of IT topics (hardware, software, computer networks) to diagnose and solve technical issues reported by Booksy employees
• Good understanding of common operating systems (Windows, Mac, Linux) and common technical challenges
• Very good communication skills, patience, empathy, and ability to explain technical challenges to non-technical users
• Good research skills, self-reliance, and “can-do” attitude to solve technical challenges based on the information available on the Internet
• Ability to perform analysis (cost vs benefits) in the context of hardware or peripherals purchased for employees
• Willingness to learn system administration and digital workplace topics
• Only U.S.-based candidates in the Eastern and Central time zone will be considered, due to team time zone differences

Responsibilities

• Resolve ongoing technical problems reported on the ticketing system face-to-face and remotely
• Purchase, prepare, configure, and maintain the inventory of equipment for employees and contractors
• Diagnose and troubleshoot computers, printers, and other peripherals
• Manage SaaS applications, overseeing access control, optimizing licensing, and ensuring cost-effective use of cloud-based tools to align with organizational needs and security standards
• Manage APIs, Make, PowerShell, and command-line tools. Efficiently automate workflows, integrate systems, and leverage scripting and terminal commands to streamline processes, enhance productivity, and ensure cost-effective, scalable solutions
• Assist in maintaining the network infrastructure in the office
• Support in the creation and implementation of security policies and IT procedures in Booksy
• Actively participate in the process of declaring IT hardware and software purchase invoices
• Take part in global IT initiatives around Digital Workplace and Endpoint Management
• Administer users in Google Workspace, Slack, Office 365

Preferred Qualifications

• Spanish, French and Polish languages
• IAM awareness (least privilege, MFA, access reviews)
• ITIL certification

Benefits

• The opportunity to be part of something big - the world’s fastest growing beauty marketplace
• Flexible working hours and opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment - we have teams in 6 countries
• Additional benefits that might differ depending on the location