Wrike is hiring a
Senior IT System Engineer

Summary

Join Wrike as a Senior IT System Engineer to provide technical support, manage hardware inventory, and collaborate with local teams. This remote role requires travel for business needs across the US locations, primarily to the Bay Area.

Requirements

• Bachelor’s Degree in computer science or a directly related field with 3-5 years of experience
• Knowledge of MDMs, Okta, Google Workspace and Microsoft stack
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users
• Ability to work effectively in a team environment, demonstrating collaboration and a willingness to assist colleagues

Responsibilities

• Act as the primary point of contact for US employees' requests, providing technical support and problem resolution using internal tools
• Troubleshoot and isolate technical issues to identify root cause and provide optimal solutions
• Manage Mobile Device Management platforms, including Jamf for Macs and MEM for Windows devices
• Assist with onboarding and offboarding processes, including provisioning hardware for new employees and ensuring timely return of hardware from departing employees
• Collaborate with vendors to coordinate hardware procurement and maintenance, as well as monitor stock levels to ensure adequate inventory
• Support occasional events by ensuring proper functioning of AV equipment and coordinating with vendors for additional assistance if needed

Preferred Qualifications

• Understanding of information security principles
• Sufficient scripting skills in Python/Bash/PowerShell or other scripting languages
• Experience with working on enterprise-grade infrastructure and SaaS solutions

Benefits

• Medical, Dental, and Employer-Paid Vision Insurance
• Life Insurance, Employer- Paid ST and LT Disability
• 401K with employer match, FSA/HSA Benefits, and Legal Plan
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• 1 Floating Holiday
• 20 Days of PTO
• 16 Hours of Volunteer Paid Time Off
• Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents