Senior Key Account Manager

Summary

Join Airspace, a rapidly growing tech-enabled freight forwarder, as a Senior Key Account Manager Aerospace! This remote US-based position reports to the Key Account Director and focuses on managing existing aerospace client relationships, driving customer performance, and expanding your portfolio. You will be responsible for day-to-day customer communication, performance monitoring, and collaborating with internal teams to ensure seamless service delivery. This role requires a Bachelor's degree or equivalent experience, 5+ years in account management within aerospace or freight forwarding, and strong communication and analytical skills. A competitive salary, excellent benefits including unlimited PTO and 401k matching, and the opportunity to contribute to a transformative logistics service are offered.

Requirements

• Bachelor's degree or equivalent professional experience
• 5+ years experience in successfully driving Account Management in the Aerospace and/or freight-forwarding space
• Demonstrated ability to leverage technology to solve customer challenges and drive process improvements
• Strong communicator and high achieving attitude
• Customer-focused mindset with a passion for delivering exceptional service
• Strong analytical and problem-solving skills
• Superior and proven communications, both in writing and verbally
• A collaborative approach at the executive and team level
• Empathy, humility and great listening skills
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• The desire and ability to roll up your sleeves and get into the trenches on a regular, ongoing basis
• Driven team player looking to exceed personal and team goals, innovate systems and process, and uphold a first class company culture

Responsibilities

• Responsible for the success of your respective portfolio within your vertical
• Directly responsible for managing customer performance and growing a portfolio of fast-growing accounts within your vertical
• Main POC for initial escalations and responsible for day-to-day customer communication
• Monitor account performance, analyze data, and provide regular reports on account status, including performance metrics and client feedback
• Conduct and contribute to business/service reviews to assess performance and improvement opportunities
• Build strong partnerships with key client stakeholders to maintain service alignment and satisfaction
• Develop strong internal partnerships with the product, operations, finance, sales, and growth teams to assure that services are seamlessly delivered in an integrated, aligned, and collaborative manner to produce business outcomes that positively impact onboarding, expansion, and retention
• Develop performance metrics and benchmarks to measure customer health and team performance. Own the tracking and reporting of meaningful metrics to internal stakeholders
• Proactively identify value-adding opportunities and enhance operational efficiencies across accounts
• Provide feedback during strategy meetings to support client growth initiatives
• Collaborate with the supporting departments on billing, systems, and operational issue resolution, coordinating with relevant internal stakeholders
• Drive continuous improvement programs and processes to meet customer satisfaction, and develop new services opportunities and ensure operational excellence
• Project manage implementation of opportunities and hold internal/external stakeholders accountable
• Partner with R&D leaders to define capability needs for service and product improvements

Preferred Qualifications

Preferred understanding of the Aerospace industry or time critical logistics/freight forwarding

Benefits

• Salary Range: $100k-120k base with OTE: $120k-$150k
• High-quality health, dental, and vision plan options
• Unlimited PTO
• 401K with company match