Senior Manager, Account Management

Summary

Join GoGlobal as a Senior Manager, Account Management, and play a pivotal role in cultivating and expanding client relationships within the BCS division. You will be responsible for driving client satisfaction, ensuring seamless service delivery, and leading a team of account managers. This role requires strong leadership, strategic thinking, and a commitment to excellent customer experience. The ideal candidate possesses extensive experience in account management, particularly within business corporate services or Employer of Record solutions. A Bachelor's degree in a related field is required, with an MBA preferred. GoGlobal offers a remote work environment, unlimited vacation, and other benefits.

Requirements

• Obtain a Bachelor’s degree in Business Administration, Management, or a related field
• Possess minimum 8+ years in account management
• Have at least 3 years in a leadership role
• Demonstrate a proven track record in managing corporate clients and delivering complex service solutions
• Possess strong relationship-building, communication, and interpersonal skills
• Demonstrate strategic thinking with a proven ability to identify growth opportunities within accounts
• Possess excellent problem-solving and analytical capabilities
• Show proficiency in CRM tools and account management platforms
• Demonstrate the ability to lead and motivate teams in a collaborative environment

Responsibilities

• Serve as the primary point of contact for high-value corporate clients, ensuring their needs are met and exceeded
• Develop and maintain strong, trust-based relationships with clients at all organizational levels
• Identify and pursue opportunities to expand service offerings and increase revenue within existing accounts
• Collaborate with the sales and solutions teams to onboard new services tailored to client needs
• Ensure the timely and accurate delivery of all BCS services, including compliance, payroll, and corporate governance solutions
• Partner with internal teams to resolve client issues effectively, ensuring long-term satisfaction and retention
• Lead, mentor, and motivate a team of account managers to achieve high performance and professional growth
• Foster a culture of collaboration, accountability, and client-centricity within the team
• Monitor account performance, including satisfaction scores, retention rates, and revenue growth
• Present detailed reports and insights to senior leadership, offering actionable recommendations for improvement
• Stay abreast of market trends, competitor activities, and regulatory changes impacting BCS services
• Provide strategic input to the product development team to enhance service offerings

Preferred Qualifications

• Obtain an MBA
• Have experience in business corporate services (BCS) or Employer of Record (EOR) solutions

Benefits

• Remote work environment
• Unlimited vacation days
• Home wifi costs covered
• Annual training allowance