Senior Manager

Summary

Join GiveDirectly as a Flex Senior Manager to lead programming across multiple countries. You will design, launch, and manage new and existing programs, focusing on cash transfer initiatives in fragile and conflict-affected settings. This role requires significant travel to various GiveDirectly operational countries. The position demands strong analytical, communication, and management skills, along with experience in program implementation and working in challenging environments. GiveDirectly offers a competitive salary, robust health benefits, flexible paid time off, and a supportive team environment.

Requirements

• 4-7+ years of work experience in a relevant role (implementing programs, management consulting, providing technical advisory services)
• Exceptional ability to work analytically through complex implementation questions & run robust analyses to inform decisions
• Strong written and verbal communication skills
• Ability to work with a diverse, multicultural, and widely geographically distributed team
• Comfort in dynamic environments, which may lack a pre-defined playbook for success and involve significant “learning by doing” and versatility
• Ability to approach tasks with resourcefulness and to work in a highly self-directed and autonomous manner
• Experience living and working in fragile and conflict-affected contexts, including comfort traveling to high risk settings and responsibly adhering to security protocols
• Aptitude and curiosity to learn more technical aspects of cash transfer program design and related areas of social protection and humanitarian and development assistance
• Comfort navigating multiple software systems
• Good data analysis skills or willingness and aptitude to learn
• Professional working proficiency in French
• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity

Responsibilities

• Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution
• Design operational models for new programs, including assessing trade-offs of different design decisions (e.g., targeting, eligibility, payments, follow-up)
• Define, track, and report programmatic and budgetary KPIs
• Dynamically identify risks (e.g. fraud, misconduct, brand risk etc) and mitigation plans
• Directly supervise multi-layered teams whose responsibilities include field team management, programs protocol definition and quality assurance, and maintaining high standards of service to last mile recipients
• Maintain high-quality relationships with donors and program partners
• Drive communication and alignment across a variety of internal and external stakeholders, including GD senior management, donors, operational partners, researchers, and payment providers
• Cultivate, enable, and grow exceptional talent, reinforce a strong team culture rooted in GD’s values
• Consolidate best practices across projects and country contexts and generate tools or guidance so our programs can continuously improve and evolve
• Other coordination and contribution to the overall success of programs e.g. coordination with other departments, driving recruitment, conducting quality spot checks

Preferred Qualifications

• Experience living and working Central Africa
• Experience working in fragile and conflict-affected settings and/or in humanitarian programs
• Experience overseeing field teams and call centers

Benefits

• A competitive salary
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off
• Desk allowance