Senior Manager

Summary

Join Glean as a Senior Manager, EMEA Field Operations to lead and expand field operations in the EMEA region. This strategic role focuses on optimizing pipeline coverage, territory design, and quota management to accelerate growth. You will collaborate with various teams, resolve operational challenges, and support Glean’s rapid expansion. Responsibilities include leading global field operations, overseeing forecasting, driving scalable workflows, enabling revenue growth through data analysis, directing territory planning and quota-setting, collaborating on cross-functional initiatives, serving as an escalation point for operational issues, and mentoring Field Operations teams. The ideal candidate possesses 8+ years of experience in sales operations, field operations, or revenue operations, with leadership in sales teams and SaaS go-to-market models. Deep expertise in sales support roles, business metrics, and best practices is required, along with proficiency in business intelligence tools and Salesforce. Strong leadership, communication, and analytical skills are essential.

Requirements

• 8+ years of experience in sales operations, field operations, or revenue operations, with significant leadership in sales teams and SaaS go-to-market models; experience in high-growth AI or technology companies is highly preferred
• Deep expertise in sales support roles, business metrics, and best practices for driving growth, with advanced skills in pipeline management, forecasting, and territory planning
• Proven ability to build and lead cross-functional relationships with sales, finance, and executive stakeholders, ensuring strategic alignment and effective collaboration
• Exceptional organizational and analytical skills, with proficiency in business intelligence tools (e.g., Sigma, Tableau) and Salesforce to support data-driven decision-making
• Strong leadership and mentoring capabilities, with experience fostering high-performance teams in dynamic, fast-paced environments, adapting to new challenges with agility
• Excellent communication skills, with the ability to present strategic insights to senior leadership, aligning with Glean’s GTM objectives and industry best practices

Responsibilities

• Lead global field operations, guiding sales leaders with strategic insights to optimize pipeline coverage, territory design, and quota management for Glean’s AI-powered enterprise search platform
• Oversee the forecasting process, ensuring alignment across sales, finance, and leadership, leveraging MEDDPICC and Command of the Message for accurate pipeline health and risk mitigation
• Drive scalable workflows by identifying inefficiencies, leading AI-driven automation initiatives with Sales Systems and Process, and enhancing sales team capacity through streamlined processes
• Enable revenue growth by overseeing real-time dashboards and reports, utilizing analytics tools like Sigma and Salesforce, to ensure data-driven decisions and accountability
• Direct territory planning and quota-setting for rapid sales team expansion, ensuring equitable coverage and governance, aligned with Field Operations’ regional focus and global scalability
• Collaborate with Marketing, Finance, Product, and Customer Success to lead cross-functional initiatives, such as new sales programs or tool rollouts
• Serve as the escalation point for critical operational issues, resolving challenges and aligning with Glean’s GTM strategy to drive global operational excellence
• Mentor and develop Field Operations teams, fostering a high-performance culture and leading initiatives to scale forecasting, reporting, and resource allocation systems

Benefits

• Competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals
• Home office improvement stipend
• Annual education and wellness stipends to support your growth and wellbeing
• Healthy lunches daily