Scout Motors is hiring a
Senior Manager

Summary

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Requirements

• Bachelor's degree in engineering, business, or other relevant field
• 10+ years of experience developing and managing OEM or CPO charging programs and energy-related relationships and consumer offers
• 3+ years of managing vendor relationships related to consumer charging and energy offers, with demonstrated success in defining a customer journey and delivering high customer and vendor satisfaction
• Broad base of charging industry and technical knowledge and an extensive network of industry contacts across a variety of CPOs, EVSE manufacturers, and service providers
• Customer-first mindset, always thinking from the point of view of a Scout customer or customer-facing Scout team member
• Demonstrated ability to map customer and employee journeys and collaborate with digital designers and other stakeholders to bring these experiences to life
• Strong project management mindset and a track record of defining complex projects and seeing them through to completion, managing teams through influence and using supporting/enabling tools such as JIRA
• Proven track record of building a high-performing team and developing a positive team culture
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels
• Demonstrated ability to develop and manage effective vendor/partner relationships
• Exceptional analytical and strategic thinking skills, with the ability to interpret customer feedback and translate data into actionable insights

Responsibilities

• Develop and execute a comprehensive strategy for consumer-facing EV charging offers
• Drive and coordinate cross-functional charging projects with Scout R&D, Accessories, Finance, Product Marketing, and other functions necessary to build, launch, and profitability operate consumer charging and energy offers
• For both L1/L2 and High-Power Charging (HPC), create attractive EVSE and embedded charging offers to Scout customers
• In collaboration with Scout Architecture & Construction, as well as retail operations, define Scout Motors dealership charging requirements, equipment specifications, operating guidelines, and charging capacity calculations
• In collaboration with Scout Retail Strategy, define and document the ideal charging customer journeys and collaborate with the relevant Scout Motors functions to bring these experiences to life
• Collaborate with Scout Customer Support to anticipate customer charging questions and issues
• Build and maintain relationships with a network of CPO, EVSE, and charging service provider partners
• Build and support relationships with relevant federal, state, and local government stakeholders to monitor the development of charging and energy programs
• Lead and manage submission of NEVI grant applications for relevant Scout Motors charging
• Define and internally propagate the key messaging to support Scout charging and energy offers
• In collaboration with Scout R&D, Product Marketing, and Government Relations, stay abreast of industry developments and benchmarks in the areas of bidirectional charging, home energy management, V2X, and utility-created charging and energy programs
• Create and manage a comprehensive project management roadmap to ensure that all partnerships, offers, technologies, equipment, and support are ready for the start of Scout vehicle sales
• Actively benchmark competitor charging offers and messaging
• Define KPIs to measure home, destination, and HPC charging effectiveness, utilization, and uptime

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued; 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with: Eligibility for 1 assigned vehicle; A mobility stipend