SWORD Health is hiring a
Senior Partner Success Manager

Summary

The job is for a Partner Success Manager at Sword Health, a fast-growing pain management solutions company. The role involves managing partnerships, defining operational strategy, collaborating with various teams, and creating process and training materials. The company offers comprehensive health insurance, equity shares, flexible working hours, remote work, parental leave, 401(k), and other benefits.

Requirements

• 5+ years’ work experience in healthcare partnerships, healthcare consulting, or Software-as-a-Service (SaaS) customer success
• Ability to think strategically and systemically while executing methodically
• Must have: Previous experience in customer success management, implementation, or consulting
• Entrepreneurial with an ability to design plans with comprehensive documentation (that any internal stakeholder can follow), yet flexible enough to respond to change while balancing priorities
• Proactive, accountable, and thoughtful with high attention to detail and strategic problem-solving skills
• Strong presentation skills and ability to articulate product vision and roadmap to stakeholders
• Interest in the healthcare industry and the challenges/complexities of industry transformation
• Desire to contribute to high visibility, strategic projects within the organization

Responsibilities

• Serve as the main point of contact and advocate for partners following the initial partnership sales phase
• Define operational strategy and provide day-to-day support to partners throughout the partner lifecycle with the focus of driving enrollment, engagement, customer renewals and integration management
• Work in close collaboration with clinical, operational, and technology teams to successfully represent the needs of the partner portfolio
• Implements strategies for the selection and integration of clinical solution partners
• Serve as a subject matter expert for Partner Success to aid the ongoing development of ecosystem partnerships by working with senior leadership peers within the Platform and Ecosystem Partnership teams to identify, select, collaborate with Partners to provide Sword R&D with the underlying business case(s)
• Create process and training materials for CSM teams so they’re equipped to manage clients coming through the partner channel and further expand opportunities
• Support Channel Sales with the knowledge they need to build sales enablement materials for sales teams to promote our partner portfolio
• Create annual/quarterly business reviews alongside Channel Sales and ensure on-time delivery of key reporting and partnership metrics

Benefits

• Comprehensive health, dental and vision insurance
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family