Senior Manager

Summary

Join Zuora as a Product Education Senior Manager and lead a team of Instructional and Visual Designers, ensuring the success of course development and fostering a positive team culture. As a critical member of the Product Education team, you will play a crucial role in delivering high-quality courses to Zuora University students.

Requirements

• Minimum of 5 years Instructional Design or Visual Design experience
• Minimum of 7 years in a managerial or leadership capacity
• Experience in project management. PMP/ITSM or an equivalent certification will be nice-to have though not mandatory
• Ability to work with a globally distributed team and build strong cross-functional relationships
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure
• Strong understanding of SaaS products and the ability to articulate technical concepts to both technical and non-technical audiences
• Experience implementing and optimizing course development processes
• Excellent communication, interpersonal, and problem-solving skills
• Experience using Learning Management System (LMS), Gantt charts, Storyboard tools
• Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner
• Demonstrated ability to lead and motivate a diverse team in a fast-paced environment
• Strong desire and ability to continually learn new skills, processes and technologies

Responsibilities

• Lead and inspire a team of Instructional Designers and Visual Designers
• Foster a positive and collaborative team culture that encourages continuous learning and professional development
• Conduct regular performance assessments, provide feedback, and implement strategies for improvement
• Ensure courses are well scoped and delivered on time and with high quality
• Implement a course development strategy aligned with the company’s goals and values
• Drive initiatives to enhance student learning, satisfaction, loyalty, and overall experience
• Collaborate with cross-functional teams to integrate feedback into course improvements
• Continuously assess and refine course creation processes to increase efficiency and effectiveness
• Implement best practices and industry standards to optimize course development
• Produce high-quality methodology documentation
• Analyze metrics to identify trends, areas for improvement, and resource optimization

Benefits

• Competitive compensation
• Corporate bonus program and performance rewards
• Company equity
• Retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays
• Wellness days
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing