Senior Manager, Business Solutions

Summary

Join Housecall Pro as the Senior Manager, Accounting Solutions, and play a key role in developing and scaling our bookkeeping products. You will support a rapidly growing service division, establish efficient processes, ensure high-quality service delivery, and collaborate across teams to align product development with customer needs. Your leadership will support a high-performing team of bookkeeping professionals, fostering a culture of continuous improvement and innovation. This role offers a generous benefits program, including medical, dental, vision, life, disability, and 401(k), paid holidays, flexible paid time off, equity in a rapidly growing startup, monthly tech reimbursements, and a culture built on innovation.

Requirements

• 8+ years of experience in operational management, preferably within service division environments that focus on bookkeeping / tax solutions or similar
• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent practical experience
• Experience managing teams of 25+ members, including remote teams; demonstrated ability to oversee and scale large service operations
• Solid understanding of bookkeeping services, leveraging this knowledge to support reasonable process refinement and ensure high-quality service delivery
• Proven track record in driving process improvements, operational excellence, and risk mitigation within large-scale service operations
• Robust leadership skills with experience in mentoring, developing, and leading high-performing teams in a dynamic and growth-oriented environment
• Effective collaboration skills with the ability to work cross-functionally with teams like Sales and Product Development to align service offerings with customer needs

Responsibilities

• Develop and optimize processes to ensure efficient, scalable bookkeeping service delivery, including month-end close, reconciliation, and quality control
• Lead and mentor a team of bookkeepers, fostering a culture of operational excellence
• Monitor key performance indicators (KPIs) to assess service quality, efficiency, and customer satisfaction, making data-driven improvements
• Collaborate with product, marketing, and fintech teams to refine and expand our accounting solutions
• Identify opportunities to enhance operational efficiency through process improvements and technology integrations
• Ensure successful product releases by working cross-functionally with stakeholders across departments
• Advise on strategic roadmaps for bookkeeping services, aligning them with customer needs and market trends
• Leverage the resources and collective knowledge of your team to support the resolution of complex accounting, ensuring compliance and accuracy

Preferred Qualifications

• Proficiency in QuickBooks and other SMB accounting software
• Experience working with home services professionals, contractors, or similar industry segments
• Strong analytical skills with a focus on operational efficiency and data integrity
• Excellent communication and leadership abilities, with a proven ability to collaborate cross-functionally
• Knowledge of industry best practices in accounting systems and technology
• CPA or EA certification is a plus

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits