Senior Manager, Business Operations

Summary

Join AffiniPay as a Senior Manager, Business Operations and provide business strategy, data insights, and process transformation to go-to-market teams (Marketing, Sales, and Post-Sales). You will partner with leadership, manage sales planning processes, own sales incentive plan processes, and deliver data-driven recommendations. Collaborate across teams to identify opportunities and craft roadmaps. Ensure data accuracy and compliance. This role requires 7+ years of relevant experience, including team management, strong data analytics skills, experience with SQL, Salesforce, and BI tools, and a post-secondary education. The position is preferably located in Austin, Texas. AffiniPay offers comprehensive benefits, including fully covered medical, dental, and vision, paid time off, 401k matching, bonuses, wellness programs, parental leave, and professional development opportunities.

Requirements

• 7+ years experience in revenue operations, business operations, finance, management consulting, or other relevant field, including 2+ years of experience managing a team
• Love for data and analytics, including a strong understanding of sales and marketing metrics and the ability to translate insights into revenue-focused recommendations
• Experience working with large data sets using SQL, CRM tools such as Salesforce, and/or BI tools such as Tableau
• Salesforce experience and proficiency, including process and dashboard design
• Experience in end-to-end sales commission administration, ideally using a sales commission system such as Xactly or Spiff
• Experience scaling go-to-market operations and demonstrated ability to define, refine, and implement go-to-market processes, procedures, and policies
• Ability to go deep on problems and communicate credibly with both technical and non-technical stakeholders
• Post-secondary education in computer science, business administration, or relevant discipline
• Meticulous organization, detail orientation, and task-driven nature
• Natural curiosity, proactive mindset, and the tenacity to challenge the status quo
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed
• Team player that is willing to step in for team members that need help

Responsibilities

• Serve as a trusted advisor and strategic thought partner to go-to-market leadership
• Manage the development and execution of sales planning processes, including forecasting, pipeline management, compensation plans, quotas, territories, and performance tracking
• Own the end-to-end process to design, document, approve, implement, and monitor sales incentive plans
• Take accountability for accurate, timely, and compliant payouts, ensuring clarity for all stakeholders and identifying issues before they become a problem
• Collaborate with Sales and Finance leadership to analyze performance and commission trends, deliver actionable insights, and design data-driven recommendations to support efficiency and revenue growth
• Collaborate across go-to-market teams to understand the challenges we face, identify the most impactful opportunities, and craft a roadmap to respond to them, ensuring that the right tools, process, insights, and training are in place
• Validate and process accurate, timely, and reliable data and maintain rigorous documentation and processes to meet accounting and compliance standards

Preferred Qualifications

This position is preferred to sit in Austin, Texas

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups