Senior Manager, Capacity Planning

Summary

Join Headspace as a Senior Manager, Capacity Planning (Marketplace) and contribute to our mission of making mental health accessible. You will work cross-functionally with various teams to forecast marketplace needs, ensuring timely care for members and achieving financial goals. This role involves supply-demand modeling, defining hiring targets, and improving forecasting accuracy through data analysis and collaboration. You will lead capacity planning efforts, define KPIs, and collaborate on network scale strategies. The ideal candidate is highly analytical, experienced in forecasting and workforce planning, and adept at influencing senior leadership. Headspace offers a competitive salary and a comprehensive benefits package.

Requirements

• 5+ years of experience, with demonstrated expertise across building, maintaining and evolving forecasting models; ideal experience within workforce planning, supply/demand planning, and/or marketplace capacity management
• Familiarity in applying statistical and judgmental (aka managerial) forecasting techniques and skilled in selecting appropriate methodology given business context and data availability
• Highly analytical skillset and comfort driving data informed decisions
• Ability to influence and effectively communicate with senior leadership
• Strong judgment, accountability and decision-making skill set

Responsibilities

• Lead cross-functional stakeholder group across Product, Data Science, Commercial, Clinical, Finance, Talent, and Operations to understand how changes to the business impact supply and demand forecasting, updating assumptions accordingly
• Lead annual marketplace capacity planning efforts to define roadmap, hiring targets, and financial goals, with quarterly re-forecasts
• Identify opportunities to evolve model structure and sophistication, working closely with the data science team to automate and improve model integrity
• Closely collaborate with clinical teams to understand and validate utilization assumptions, baking them into forecasting and shift-scheduling models
• Closely collaborate with Talent and provider acquisition team to drive accountability over hiring targets (by state, sub-specialty, demographic, health plan, etc.) and resulting supply
• Define and monitor capacity related KPIs, collaborating with Marketplace operational teams on escalation pathways to resolve access issues
• Support leadership in setting roadmap, KPIs and business health metrics associated with marketplace forecasting and capacity
• Collaborate on network scale strategy, including supply monitoring and escalation, cross-licensure initiatives, PSYPACT opportunities, and analyses driving expansion decisions
• Perform ad-hoc analyses as it relates to supply and coverage (RFP domain owner, leadership deep dives, etc.)

Preferred Qualifications

• Familiarity developing and interpreting time series forecasting models (e.g., Exponential Smoothing, ARIMA, LSTM, etc.)
• Proficient in the use of coding languages (Python, R, etc.) for statistical modeling and data manipulation at scale
• Demonstrated track record at a high-growth, start-up
• Experience with provider (therapy, psychiatry) licensing strategies (cross-licensure) and capacity management
• Experience collaborating with clinicians as key stakeholders
• People management experience and ability to motivate and drive operational teams

Benefits

• Base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave
• Paid performance incentives