Senior Manager, Clinical Partnerships

Summary

Join PurposeMed as our Senior Manager, Clinical Partnerships and build strong relationships with sexual health and community clinics to establish a mutually beneficial patient referral channel. You will expand our clinic partner referral network, maintain strong relationships with existing partners, improve the experience for partners and referred patients, and co-develop our clinical partnership program. This role requires experience in HIV prevention or care, a passion for PurposeMed's mission, and 5+ years of experience in partnerships, business development, or account management. The position offers a competitive salary, a variable bonus, stock options, and a comprehensive benefits package including flexible work arrangements, generous paid time off, extended health benefits, wellness programs, and professional development opportunities. The role is based in either the Greater Toronto Area or Calgary, and requires frequent local travel.

Requirements

• Experience working in HIV prevention or care—representing PurposeMed to partners requires this role to speak credibly and confidently about our services
• A passion for PurposeMed's mission and solving healthcare challenges for underserved communities
• 5+ years experience in a role in partnerships, business development, account management, or community engagement, with a proven track record of success
• Track record of building strong relationships—the ideal candidate will have a history of building relationships anchored in trust, empathy, and collaboration
• Excellent communication—this role will require the ability to listen deeply, understand the needs of clinician partners, and communicate the value of Freddie and Affirming Care’s services in a genuine way
• Tenacity and drive—a strong candidate must be highly self-motivated, persist in the face of challenges, and creatively overcome obstacles with a bias to action
• Strong organization skills—this role will be managing a wide and varied group of clinic partners, with different needs, at various stages of partnership, which requires a methodical approach to build our network, while nurturing existing relationships
• A strategic mindset—this role will need to determine when and how to adapt their approach given the characteristics of a potential partner, to achieve a great outcome. A strong candidate will prioritize where they focus their efforts, weighing effort vs. impact

Responsibilities

• Expand our clinic partner referral channel: Lead our prospecting activities for one major urban centre, including identifying relevant clinics, initiating outreach (virtual and in-person), communicating PurposeMed’s services and the benefits of potential partnership in the context of the clinics’ needs, and supporting new clinics to get set up with referral logistics
• Maintain strong relationships with clinic partners: Manage relationships with our network of clinic partners, through periodic engagement, providing them with performance reporting, updating them on additions or improvements to our services, and whenever possible, finding new ways to provide value to their clinics
• Improving the experience for partners and referred patients: Deeply understand and work to continuously improve the experience of a patient being referred into PurposeMed by their clinic, and the clinic/clinician experience of making a referral. Proactively solicit feedback from clinic partners, and partner with cross-functional teams internally to drive changes
• Co-developing our clinical partnership program: Collaborate with members of our executive team to define a scalable model for growing clinic partnerships across Canada and the USA. This will include (for example) refining the approach and materials we use to engage clinics, defining a scalable account management model, improving tracking and reporting of referrals

Preferred Qualifications

• A deep understanding of, or lived experience within, the communities that Freddie serves
• Experience collaborating with clinical services

Benefits

• Base Salary: $100,000 - $110,000 CAD/year
• Variable Bonus: On target payout of $80,000 CAD/year; uncapped upside potential
• Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America
• Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure
• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender-affirming care and procedures
• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential
• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non-birthing parents–your choice of: Short term: 4 weeks off to use flexibly in your first year of parenting
• Parental leave program for birthing and non-birthing parents–your choice of: Long-term: 13 weeks EI top-op
• Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services: Freddie : PrEP assessment and follow-up appointments
• Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services: Frida : ADHD assessment
• Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services: Foria : Gender-affirming care services