Senior Manager, Commercial Learning

Summary

Join Biogen as a Senior Manager, Commercial Learning and design, develop, and implement impactful training programs for commercial customer-facing roles. You will collaborate with sales and marketing teams to ensure training aligns with product knowledge and marketing strategies. Responsibilities include utilizing ADDIE methodology for program development, facilitating training across various platforms, and assessing program effectiveness. This role requires strong communication, presentation, and project management skills, along with experience in learning and development or neurology. Biogen offers a supportive and inclusive environment with opportunities for growth and development.

Requirements

• 3-5 years of Learning and Development OR Neurology experience
• Understanding of the selling process – ability to comprehend and execute sales processes
• Excellent oral and written communication skills
• Excellent presentation and facilitation skills
• Ability to teach, coach and develop people in complex sales organization
• Ability to manage multiple projects simultaneously, complete on time and on budget
• Experience with Veeva Vault or other content approval tools/systems
• Bachelor’s degree required

Responsibilities

• Design and develop training content in assigned area of therapeutic expertise; goal is to increase field force skills and knowledge to positively impact field results
• Analyze, design, develop, implement, and evaluate (ADDIE) sales training programs and materials for continuing education of experienced commercial organization
• Support learning needs for ongoing business needs including product launches, national meetings, region meetings utilizing a blended learning approach with a mix of live and virtual platforms for delivery
• Facilitate learning delivery in area of assigned therapeutic expertise while also flexing to support the broad Biogen portfolio as needed
• Engage with field leadership to provide feedback on new hire developmental needs and performance
• Design and analyze assessments to identify skills and knowledge gaps for future learning opportunities
• Design and analyze learning surveys to assess impact of learning programs
• Partner with marketing team to ensure a thorough understanding of products in marketplace, strategies, and tactics; develop training to support tactical implementation of strategy
• Collaborate with Legal, Regulatory and Compliance to develop and secure approvals of learning content for commercial organization
• Partner with Sales Leadership to understand learning needs and priorities for successful customer engagements
• Manage external vendors to build high quality learning content; ensure delivery on time and within set budget
• Engage broadly within the US Sales Leadership, Commercial Learning and Field Force Trainers to ensure alignment and achievement or organization
• Apply principles of adult learning to ensure training effectiveness. Access resources to keep up to date on industry best practices and learning strategies
• Develop workshops and learning materials to support US and Global learning needs

Preferred Qualifications

• Pharmaceutical or biotech selling experiences preferred
• Successful healthcare industry training, marketing or clinical experience preferred